Make the Most
of Alvaria

The city’s Automatic Call Distributor and Interactive Voice Response solution needed to be upgraded and the opportunity to standardise on one communications platform allowed for more streamlined support and reduced maintenance costs.

Alvaria has been a trusted and innovative solutions provider for a long time and what we have come to expect from them on premise also holds true for their Cloud offering – with all the additional advantages of an offering tailor-made for the cloud.

Once we started using the Alvaria predictive dialler, it helped improve agent productivity more than 50%.