Case studies
Alvaria solutions improve outbound call efficiency by 45%
Discover how Hoist Finance partnered with Alvaria to revolutionise their contact centre, increasing agent productivity and customer engagement – including a 45% increase in outbound calls and a 2.5-fold rise in payment promises.
JMT increases agent productivity by 50% with predictive dialing solutions
See how JMT Network Services transformed debt collection operations with Alvaria's predictive dialling solution, reducing costs by 11% per agent and improving agent productivity by more than 50%.
Empower agents with flexible scheduling tools
Discover how BAC Credomatic leveraged Alvaria Solutions, including Alvaria CXP and Alvaria Cloud Workforce, along with Aspect Unified IP, to enhance customer experiences and boost efficiency through automation.
Valley Medical Center achieves 100% patient follow-up engagement
Valley Medical Center in Renton, Washington, enhances patient care with Alvaria's integrated communication technology. Learn how this improves the patient experience, streamlines operations, and boosts patient engagement across various departments.
Optimized contact centers reduce City of Mesa maintenance costs by 40%
Discover how Mesa, Arizona, transformed its citizen services with Aspect Unified IP (UIP). Learn how this innovative solution streamlined communication, reduced maintenance costs, and enhanced the quality of life for Mesa residents.
Elevate customer experience with self-service tools
Discover how The General, an auto insurance provider, transformed customer interactions with Alvaria's CXP, achieving higher IVR containment rates, cost savings, and improved customer satisfaction..
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