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of Alvaria

From training a new team member on the basics, to helping implement company wide change, Alvaria has your back while optimizing your contact center operations.

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Real Outcomes

"Alvaria has been a trusted and innovative solutions provider for a long time and what we have come to expect from them on premise also holds true for their Cloud offering – with all the additional advantages of an offering tailor-made for the cloud."

Hoist

2.5-fold rise of payment promises

"The city’s Automatic Call Distributor and Interactive Voice Response solution needed to be upgraded and the opportunity to standardize on one communications platform allowed for more streamlined support and reduced maintenance costs."

City of Mesa, Arizona

The solution resulted in 40% reduction in cost and a single vendor contact for support.

"Once we started using the Alvaria predictive dialer, it helped improve agent productivity more than 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialing solution replacing manual dialing.

Training

Our platform brings a wide-range of features and solutions to the table, making a big impact on your bottom line.

Services

Think of our consultants as an extension of your team, advising you on the implementation and optimization of our software, all while prioritizing your success.

Support

Keep your contact center team up to speed on new tech and best practices with certifications and live courses.