Alvaria News & Events: July 2023

July 27, 2023

Now Available: Alvaria Workforce™ Cloud Data Access

In today's rapidly evolving business landscape, organizations are increasingly turning to cloud-based solutions to streamline their operations, enhance productivity and gain a competitive edge. Unfortunately, customers can be weary moving to the cloud – worried they’ll be met with unexpected surprises. Case in point, customers are often frustrated when they realize how limited cloud data analytics is and/or when the data they want isn’t updated quickly enough. And that frustration makes sense – customers moving from on-premises to cloud should have the same access to critical data on a frequent basis they’re used to.

You shouldn’t have to choose between cutting edge cloud innovation and frequent, accessible data access. With Alvaria Workforce Cloud Data Access, organizations can bridge the gap between on-premises/hosted data access and the cloud — unlocking a wealth of possibilities for optimized workforce management.

Alvaria Education Services: Micro-Courses

Did you know the average hummingbird flaps its wings between 50 and 80 times per second?

It's truly impressive how these small creatures can be so powerful, just like the micro-courses offered by Alvaria Education Services. Currently, there are twelve courses available on our Learning Management System (LMS) for Alvaria Workforce, Alvaria Advanced Outreach™ and Alvaria Motivate™ – with many more in development. Just select Micro Courses from the delivery method. These courses are designed to provide bite-sized insights into the "whys" of various topics.

If you're interested in focusing on courses for a specific product, simply enroll in the relevant Product Channel and we'll ensure your view is uncluttered.

For any assistance or to request an LMS demo please contact Alvaria Education Services.

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Alvaria Virtual Employee Assistant Now Available on the LivePerson Marketplace

Redefine employee experience with our revolutionary solution, Alvaria Virtual Employee Assistant™ (VEA). Say goodbye to the days of navigating legacy apps and complex forms for schedule-related tasks and welcome the ease of a seamless, conversational experience for all scheduling needs. Integrated with Alvaria Workforce, this powerful solution provides real-time updates on vacation balances and available shifts, allowing employees to effortlessly request time off regardless of their location. Elevate your employee experience with Alvaria VEA, ensuring seamless and consistent support whenever and wherever your workforce needs it. Now available in the LivePerson Marketplace.

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DATA SHEET

Alvaria Outbound™

Many enterprise contact centers recognize the huge advantages of proactive and compliant outbound outreach to drive more positive customer connections. Whether you’re notifying customers about a new product offering, a late payment or potentially fraudulent activity, customers appreciate timely outreach over costly surprises.

Alvaria Outbound enables you to easily develop, deploy and analyze sophisticated outbound contact strategies across supported platforms to increase your contact success rates and optimize your sales and/or collections productivity and results. Alvaria Outbound includes advanced list and campaign optimization tools, multiple channel options, simple and effective compliance features and useful customer data to ensure you’re reaching your customers proactively on their channel of choice and within the strictest compliance regulations.

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Why You Need Proactive Outbound Forecasting & Scheduling

As we head into the latter half of 2023, customer expectations continue to rise and contact centers play a pivotal role in ensuring organizations are meeting those expectations. Focusing operations solely on inbound activity can lead to a missed opportunity in delivering the most value to your customers. Eric Keller, senior research director at Gartner, states that “receiving proactive outreach leads to a 9% increase in a customer’s value enhancement score.” But planning for outbound activity is very different than inbound. When planning proactive outreach, traditional inbound planning algorithms will not produce accurate staff requirements to improve connects or right-party connects. Contact center leaders need to have the right outbound-optimized tools within their workforce management solution to drive high customer value but also reduce costly compliance risk from dead air and slower dialing due to understaffing.

A workforce management platform with powerful outbound capabilities can help contact center leaders deliver high customer value, reduce compliance risk from dead air and increase operational efficiency...

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Refreshing Your Outbound Strategy

Refreshing your outbound call center strategy can breathe new life into your operations, improve performance and drive better results. Perpetually changing consumer preferences drive new trends and are reshaping outbound marketing strategies faster than ever in the contact center. As your campaigns become more successful, they typically equate to more frequent and higher-level touchpoints. In order to strengthen customer engagement, drive conversions, and create CX that sets you apart, you’re going to need an update to your outbound marketing strategy.

Let’s start with the specific objectives you want to achieve. We all want to increase sales revenue, improve customer retention, maximize adherence and optimize agent productivity. Your refresh shouldn’t be an overhaul. Small changes over time often lead to big differences in your bottom line. Pick one or two small objectives for refresh concentration. Smaller objectives may be as simple as: Upsell x widget, develop a new use for a key piece of technology, add a new KPI or metric to reports and forecasting, automate a process, or understand your target audience better...

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Upcoming Events

Webinar: Technology that Supports Agents while Protecting Your Bottomline

Tuesday, August 1 – 11:00 AM EDT / 8:00 AM PDT

Webinar: LIVE Q&A: Alvaria Workforce

Thursday, August 3 – 11:00 AM EDT / 8:00 AM PDT

Save Your Seat

Webinar: LIVE Q&A: Alvaria Intelligence

Tuesday, August 8 – 11:00 AM EDT / 8:00 AM PDT

Save Your Seat

Webinar: Back to Basics: Alvaria Workforce

Tuesday, August 15 – 11:00 AM EDT / 8:00 AM PDT