Real-time List Management

The Right Solutions for Compliance and Advanced List Management

Rich Feature List

Account Ownership

Assigns specific contacts to designated owners, ensuring only those owners access the records. This feature is ideal for sales teams or first-party debt collectors managing dedicated accounts for accountability and personalized interactions.

Advanced Automation

Streamlines processes using workflows for tasks like call routing, customer segmentation, and follow-ups. It boosts efficiency, reduces manual effort, and enhances customer experiences through faster, more accurate service delivery.

Attempt Tracking

Monitors and records outreach attempts across communication channels. It ensures compliance with contact policies, optimizes engagement strategies, and prevents over-contacting customers, improving efficiency and maintaining positive customer relationships.

Consent Management

Tracks, stores, and manages customer permissions for communication. It ensures compliance with regulations, builds trust through transparency, and empowers customers to control their communication preferences across all interaction channels.

Convenient Contact Time Filtering

Schedules outreach based on customer availability and time zones. It enhances engagement rates, respects customer preferences, and ensures compliance with contact time regulations for more effective and customer-friendly communication.

Dynamic Lists

Automatically update contact lists based on real-time data and predefined criteria. They enhance targeting, improve efficiency, and ensure agents engage with relevant customers, optimizing outreach campaigns and customer interactions.

Email/SMS Processing

Enables seamless, multi-channel communication. Agents can engage customers across platforms, manage conversations in one interface, and deliver consistent, personalized support to enhance customer satisfaction and streamline workflows.

Industry-leading Regulatory Compliance

Ensures adherence to legal standards like GDPR, PCI DSS, and HIPAA. It incorporates features such as secure data handling, consent management, call recording controls, and audit trails. These safeguards minimize risks, maintain customer trust, and ensure ethical, lawful operations across communication channels, supporting businesses in meeting global compliance requirements.

Message Tracking

Monitors the delivery and engagement of messages across channels like email, SMS, and social media. It provides real-time status updates, improves follow-up strategies, and ensures effective communication with customers.

Multi-tenant

Supports multiple clients or business units on a single platform with isolated data and configurations. It ensures scalability, cost efficiency, and secure customization while maintaining seamless operations for diverse user groups.

Number Portability Compliance

Ensures seamless handling of customer numbers across carriers, adhering to regulatory standards. It enhances customer retention, avoids service interruptions, and maintains compliance during number transfers, supporting smooth, uninterrupted communication.

REST-based APIs

Enable seamless integration with external systems, allowing developers to customize workflows, access data, and extend functionality. They enhance flexibility, scalability, and interoperability, supporting tailored solutions for diverse business needs.

24/7 Customer Support

Ensures uninterrupted assistance through live agents, chatbots, or self-service tools. It enhances customer satisfaction by providing timely solutions anytime, builds trust, and supports global operations by accommodating different time zones and urgent queries seamlessly.

We saw an 11% cost reduction per agent with Alvaria's contact center solutions."

-K. Sutthirak Traichiraaporn, CEO JMT