See What’s Coming Up in Accelerate
Accelerate is the best way to get updates on the Alvaria product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!
Don’t miss these upcoming sessions:
Software Built to Reflect Your Business – Not the Other Way Around
Thursday, May 4 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST
There’s a lot of great technology in the contact center space. Especially if you’re in an enterprise environment, this technology can often come with an almost endless amount complexity. Contact center software is only as good as you can customize it. It doesn’t matter if your workforce management solution has hundreds of reports, if none of them apply to what matters for your business. Contact center technology solutions must be flexible and customizable to serve the best interests of you and your customers.
Proactive Outreach: 3 Ways to Balance Exceptional Compliance and Jaw-Dropping Productivity
Wednesday, May 10 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST
These days, contact center managers are stuck between a rock and a hard place. One minute they’re dealing with the pressure to maintain performance and the next minute they’re struggling to stay within regulations to remain compliant.
Improving contact center productivity and maintaining compliance is truly a balancing act. To overcome this, companies need to ensure that they have the right outbound strategy.
Join this session to learn the different ways companies can keep the balance between contact center compliance and productivity.
RPA: Help Improve Agents’ Efficiency so They Can Concentrate on Customers During Economic Turbulent Times
Wednesday, May 17 – 10:30 AM EDT / 7:30 AM PDT / 3:30 PM BST
In a world where the terms “Artificial Intelligence” or “AI” are overused, how can this arm of data science help us today with real world applications?
How can you ensure your colleagues feel valued and energized to be their best every day?
It can be a struggle to put it all together, especially when you consider the challenges facing the customer engagement industry.
Attend this webinar to better understand how Alvaria Workforce Engagement Management™ and Alvaria Automation & Analytic tools provide insight, answers and approaches to help you make the most of these difficult times.
What You Need to Know – Alvaria Advanced Outreach™ 23
Tuesday, May 23 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST
Join Product Marketing Manager, Gabby Duray, and Product Manager, Jason Conner, as they discuss the Alvaria Advanced Outreach 23 release.
Alvaria Advanced Outreach (formerly known as Aspect® Advanced List Management™) version 23 is available for on-premises deployments.
During this session we’ll discuss:
- What Is Alvaria Advanced Outreach
- New Features/Benefits
- Use Cases
Register Now for Accelerate to attend these sessions and get unlimited access to our on-demand library.
Now Available: Alvaria Advanced Outreach 23
Last week, Alvaria Advanced Outreach 23, the latest on-premises release of Alvaria’s enterprise-level centralized record management system for outbound contacts, became generally available. The rebranded and updated version of our Aspect Advanced List Management (ALM) product, Alvaria Advanced Outreach 23 includes new and improved features delivering the following key customer benefits:
- Attempt Tracker Across Multiple Channels
- Attempts/Message Tracker – 0 Attempt Rules
- Recall Rules for Single Number Records
- Global Catalog LDAP
Keep Reading for Additional Details
Introducing Multi-Language Support in the Alvaria Community
The Alvaria Community now offers native support for customers who speak Chinese, German, French, Japanese, Portuguese, and Spanish, in addition to English. Native speakers of the newly supported languages can open cases in that language to share product issues and questions with our team of Support Engineers. Upon creating the case, it will be routed to the most skilled Support Engineer, who can translate case information and communicate in that language to collaborate on the case online, in addition to sharing updates on case progress and activity.
BLOG
Three Challenges in the Back-Office and How to Solve Them
There’s no shortage of technology focused on front office work and employees. This makes sense – with multiple channels, sophisticated agent desktops, integrations – there’s a lot of ways to drop the ball when it comes to having a great customer connection on the front-end. But what happens when the call ends or a customer leaves the chat? The back-office brings a unique opportunity for organizations to deliver on customer expectations seamlessly or risk losing their trust and business altogether. Challenges in the back-office not only opens the door for potential customer churn and lost revenue, but also, inefficiencies in the back-office – which can be expensive...
BLOG
Top Contact Center Statistics You Should Know in 2023 (and What they Mean to your Business)
In 2023, measurements and analytics inform every business decision from staffing, to process, to execution. Call center KPIs give us an idea of contact center demand and help to inform our customer experience strategy; but we rarely pay attention to stats. Let’s look at some key statistical findings and the KPIs they help drive...
IN PERSON EVENT
See Alvaria at the 2023 SWPP Annual Conference
We’ll be in Nashville, Tennessee, for the 2023 SWPP Annual Conference May 15th – 17th. If you’re a part of the workforce planning community, this is your opportunity to network, improve your workforce management skills and learn more about industry trends. And you won’t want to miss our breakout sessions including 4 Major WEM Trends to Watch for in 2024 and Overcoming the Recession with Workforce Management.
Upcoming Events
Webinar: Software Built to Reflect Your Business – Not the Other Way Around
May 4 – 10:30 AM EDT / 7:30 AM PDT
Webinar: Proactive Outreach: 3 Ways to Balance Compliance and Jaw Dropping Productivity
May 10 – 11:00 AM EDT / 8:00 AM PDT
In Person Event: SWPP Annual Conference
May 15 – 17 – Nashville, Tennessee
Webinar: What You Need to Know – Alvaria Advanced Outreach 23
May 23 – 11:00 AM EDT / 8:00 AM PDT
Webinar: Tips & Tricks: How to Get Started Building a Category to Surface Insights
June 6 – 11:00 AM EDT / 8:00 AM PDT
Webinar: What You Need to Know – Alvaria CX Suite™ 23
June 8 – 11:00 AM EDT / 8:00 AM PDT
Webinar: Back to Basics: Alvaria Workforce™ – Forecasting
June 13 – 11:00 AM EDT / 8:00 AM PDT
See more webinars and upcoming events here.
