Alvaria News & Events: April 2023

February 28, 2024

See What’s Coming Up in Accelerate

Accelerate is the best way to get updates on the Alvaria product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!

Don’t miss these upcoming sessions:

Software Built to Reflect Your Business – Not the Other Way Around

Thursday, May 4 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST

There’s a lot of great technology in the contact centre space. Especially if you’re in an enterprise environment, this technology can often come with an almost endless amount complexity. Contact centre software is only as good as you can customise it. It doesn’t matter if your workforce management solution has hundreds of reports, if none of them apply to what matters for your business. Contact centre technology solutions must be flexible and customisable to serve the best interests of you and your customers.

Proactive Outreach: 3 Ways to Balance Exceptional Compliance and Jaw-Dropping Productivity

Wednesday, May 10 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST

These days, contact centre managers are stuck between a rock and a hard place. One minute they’re dealing with the pressure to maintain performance and the next minute they’re struggling to stay within regulations to remain compliant.

Improving contact centre productivity and maintaining compliance is truly a balancing act. To overcome this, companies need to ensure that they have the right outbound strategy.

Join this session to learn the different ways companies can keep the balance between contact centre compliance and productivity.

Save Your Seat

RPA: Help Improve Agents’ Efficiency so They Can Concentrate on Customers During Economic Turbulent Times

Wednesday, May 17 – 10:30 AM EDT / 7:30 AM PDT / 3:30 PM BST

In a world where the terms “Artificial Intelligence” or “AI” are overused, how can this arm of data science help us today with real world applications?

How can you ensure your colleagues feel valued and energised to be their best every day?

It can be a struggle to put it all together, especially when you consider the challenges facing the customer engagement industry.

Attend this webinar to better understand how Alvaria Workforce Engagement Management™ and Alvaria Automation & Analytic tools provide insight, answers and approaches to help you make the most of these difficult times.

What You Need to Know – Alvaria Advanced Outreach™ 23

Tuesday, May 23 – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM BST

Join Product Marketing Manager, Gabby Duray, and Product Manager, Jason Conner, as they discuss the Alvaria Advanced Outreach 23 release.

Alvaria Advanced Outreach (formerly known as Aspect® Advanced List Management™) version 23 is available for on-premises deployments.

During this session we’ll discuss:

What Is Alvaria Advanced Outreach
New Features/Benefits
Use Cases

Now Available: Alvaria Advanced Outreach 23

Last week, Alvaria Advanced Outreach 23, the latest on-premises release of Alvaria’s enterprise-level centralised record management system for outbound contacts, became generally available. The rebranded and updated version of our Aspect Advanced List Management (ALM) product, Alvaria Advanced Outreach 23 includes new and improved features delivering the following key customer benefits:

Attempt Tracker Across Multiple Channels
Attempts/Message Tracker – 0 Attempt Rules
Recall Rules for Single Number Records
Global Catalog LDAP

Keep Reading for Additional Details

Introducing Multi-Language Support in the Alvaria Community

The Alvaria Community now offers native support for customers who speak Chinese, German, French, Japanese, Portuguese, and Spanish, in addition to English. Native speakers of the newly supported languages can open cases in that language to share product issues and questions with our team of Support Engineers. Upon creating the case, it will be routed to the most skilled Support Engineer, who can translate case information and communicate in that language to collaborate on the case online, in addition to sharing updates on case progress and activity.

BLOG

Three Challenges in the Back-Office and How to Solve Them

There’s no shortage of technology focused on front office work and employees. This makes sense – with multiple channels, sophisticated agent desktops, integrations – there’s a lot of ways to drop the ball when it comes to having a great customer connection on the front-end. But what happens when the call ends or a customer leaves the chat? The back-office brings a unique opportunity for organisations to deliver on customer expectations seamlessly or risk losing their trust and business altogether. Challenges in the back-office not only opens the door for potential customer churn and lost revenue, but also, inefficiencies in the back-office – which can be expensive...

Keep Reading

BLOG

Top Contact Centre Statistics You Should Know in 2023 (and What they Mean to your Business)

In 2023, measurements and analytics inform every business decision from staffing, to process, to execution. Call centre KPIs give us an idea of contact centre demand and help to inform our customer experience strategy; but we rarely pay attention to stats. Let’s look at some key statistical findings and the KPIs they help drive...

IN PERSON EVENT

See Alvaria at the 2023 SWPP Annual Conference

We’ll be in Nashville, Tennessee, for the 2023 SWPP Annual Conference May 15th – 17th. If you’re a part of the workforce planning community, this is your opportunity to network, improve your workforce management skills and learn more about industry trends. And you won’t want to miss our breakout sessions including 4 Major WEM Trends to Watch for in 2024 and Overcoming the Recession with Workforce Management.

Learn More

Upcoming Events

Webinar: Software Built to Reflect Your Business – Not the Other Way Around

May 4 – 10:30 AM EDT / 7:30 AM PDT

Webinar: Proactive Outreach: 3 Ways to Balance Compliance and Jaw Dropping Productivity

May 10 – 11:00 AM EDT / 8:00 AM PDT

In Person Event: SWPP Annual Conference

May 15 – 17 – Nashville, Tennessee

Learn More

Webinar: What You Need to Know – Alvaria Advanced Outreach 23

May 23 – 11:00 AM EDT / 8:00 AM PDT

Webinar: Tips & Tricks: How to Get Started Building a Category to Surface Insights