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Contact Center Overview
Built for Big
Our platform is particularly well-suited to serve large, enterprise organizations.
The Right Solutions
Contact Center Outreach and Dialer
- Available on-premises, in the Alvaria private cloud, or on your public cloud, our outbound solutions offer TCPA compliance with our Clicker Agent
- Industry's most powerful outbound engine, designed for enterprise-level campaigns
- State-of-the-art, real-time speech analytics designed for optimal agent performance and business insights
- Increase productivity with customizable dashboards for administrative controls and campaign views
Compliance and Advanced List Management
- Fast and easy start up with out-of-the-box campaign templates allow you to get up and running quickly
- Compliance tools without complexity. Enforce delays between call attempts, exclusion rules, call progress analysis and more
- Automated outbound segmentation and strategies
Self Service IVA/IVR with Multichannel Digital Interactions
- Reduce complexity of self-service management while significantly improving customer experience and increasing agent efficiency
- Interaction flows for all channels at the same time in a user-friendly interface – design once, deploy anywhere
- Low code / no code self-service interaction modelling