Contact Center CX Solutions
The world's most compliant and intelligent contact center CX outreach solution
Contáctenos.webp)
trusted by industry leaders
A legacy of Contact Center CX solutions breakthroughs
50+ year legacy built on trust, collaboration and transparency
First automatic call distribution system
First auto dialer
First best of breed enterprise cloud contact center
AI | Multichannel campaigns | Self-service IVR & low code apps
Alvaria Contact Center CX Offerings
Amplify automation power. Boost revenue engagement.
Discover how each product within our portfolio empowers your team for greater efficiency and success.
Contact center outreach and dialer
- Available on-premises, in the Alvaria AWS private cloud, or on your public cloud.
- Our outbound solutions offer TCPA compliance with our Clicker Agent.
- Increase productivity with customizable administrative controls and campaign views.
- The industry's most powerful outbound engine, designed for enterprise-level campaigns.
- State-of-the-art speech analytics designed for optimal agent performance and business insights.
Compliance and advanced list management
- Fast and easy start up with out-of-the-box campaign templates allow you to get up and running quickly
- Compliance tools without complexity. Enforce delays between call attempts, exclusion rules, call progress analysis, and more.
- Automate outbound strategies, start lists, and stop lists.
Self-service IVR and multichannel digital interactions
- Reduce complexity of self-service management while significantly improving customer experience and increasing agent efficiency.
- Interaction flows for all channels at the same time in a user-friendly interface design once, deploy anywhere.
- Low code / no code self service interaction modeling.
Resources
Enhance agent productivity with custom call center solutions
Cloud-based solutions improve outbound call efficiency by 45%
FAQ
Yes, the proactive outreach system can offer scheduled callbacks through self-service dialogues across voice and SMS channels. Agents are presented callbacks to dial, and can also schedule callbacks themselves.
Yes, Alvaria supports account ownership and intelligent contact routing using shared work types which increase efficiency and control. Additionally, for work types with multiple agents, the system will only send account owned records when the owner agent is available.
Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.
Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.
Boost your contact center
Global enterprise customer service and support centers trust Alvaria with the most advanced contact center innovations.
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