Características principales
- Panel único, múltiples aplicaciones empresariales y procesos robóticos con control de flujo de llamadas y secuencias de comandos, consolidados en una interfaz configurable para una interacción eficiente con el cliente
- Enrutamiento de llamadas entrantes: enrutamiento basado en habilidades, enrutamiento basado en grupos y asignaciones de múltiples habilidades y prioridades que garantizan que la persona que llama esté conectada con el agente correcto en el momento correcto
- Eficiencia del marcador saliente: visibilidad empresarial centralizada con control del flujo de llamadas y secuencias de comandos
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