主动外联活动

Alvaria's best time to call capabilities help initiate phone calls to customers and prospects at the times and places they are most likely to be reached. Call result history is tracked over time to predict the best phone number and hour of day to place calls and then creates an optimized calling strategy based on campaign objectives and prioritized by user-defined criteria. Additionally, with Alvaria's single interface, agents can make regulatory changes once across multiple systems as well as share lists across multiple systems to identify and deliver usable records.

Yes, the proactive outreach system can offer scheduled callbacks through self-service dialogues across voice and SMS channels. Agents are presented callbacks to dial, and can also schedule callbacks themselves.

Yes, Alvaria supports account ownership and intelligent contact routing using shared work types which increase efficiency and control. Additionally, for work types with multiple agents, the system will only send account owned records when the owner agent is available.

When done right, proactive outreach motivates and inspires teams so they can deliver an unparalleled customer experience.

Proactive outreach is a strategy designed to help organizations reach customers before they reach out to the organization, improving the customer experience.