主动外联活动 Solutions

实际成果

"Once we started using the Alvaria predictive dialer, it helped improve agent productivity more than 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialing solution replacing manual dialing.

"This provides us a standard set of metrics to compare our more than 30 chatbots disregarding its type of function. Other metrics we keep track of but use to deepen our understanding of our customer’s journey are Time to Goal Completion, Time to Verification, and Total Interaction Time."

BAC Credomatic

Customers were eager to take advantage of the self-service options, and now 30% of interactions are completed outside service hours, and digital collections have increased by 12%.

"We’re doing work around the patient experience that has never been done before. Alvaria partnered with us to deploy the right strategy and the right technology for our organization."

Valley Medical Center

Optimize call handling, reduce table time loss and update Epic dynamically.

保持联系并保持联系

通过更智能的外联服务，从第一天起就提高客户忠诚度。我们的分析调查了如何以及何时与客户接触，以便您可以充分利用每次互动。

提醒客户将您放在首位

更有意义的宣传意味着更多的客户联系。通过自动提醒和关键通知，让持续的宣传变得轻松而有影响力。

使用集中式方法节省时间

采用集中式出境方式，将漫长的工作时间抛在脑后。在每个联系平台上，系统都会跟踪您的通话，以预测如何最好地取得联系，并在此过程中更新列表和策略。

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FAQ

Does your outbound contact center software support customer requested scheduled callbacks?

Yes, the proactive outreach system can offer scheduled callbacks through self-service dialogues across voice and SMS channels. Agents are presented callbacks to dial, and can also schedule callbacks themselves.

How do you identify the best time to call with the Alvaria outbound contact center software?

Alvaria's best time to call capabilities help initiate phone calls to customers and prospects at the times and places they are most likely to be reached. Call result history is tracked over time to predict the best phone number and hour of day to place calls and then creates an optimized calling strategy based on campaign objectives and prioritized by user-defined criteria. Additionally, with Alvaria's single interface, agents can make regulatory changes once across multiple systems as well as share lists across multiple systems to identify and deliver usable records.

I need to have certain accounts worked by specific agents for both business strategy and regulatory reasons, does your outbound contact center solution support this?

Yes, Alvaria supports account ownership and intelligent contact routing using shared work types which increase efficiency and control. Additionally, for work types with multiple agents, the system will only send account owned records when the owner agent is available.

How does proactive outreach impact the agent employee experience?

When done right, proactive outreach motivates and inspires teams so they can deliver an unparalleled customer experience.

What is proactive outreach?

Proactive outreach is a strategy designed to help organizations reach customers before they reach out to the organization, improving the customer experience.

See it for yourself

Set up time to experience how Alvaria can help your team be at its very best.

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