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Enterprises including financial services, airlines, retail, telecom and technology organizations are seeking platforms to power secure, customer interactions at scale. Alvaria outbound capabilities streamline agent workflows with easy-to-use, compliant campaign management tools.

Alvaria complements the Google Cloud Contact Center AI Platform by providing solutions that drive agent success, keep them engaged, and make them feel like an extension of the brand.

Additionally, Alvaria and Avaya announced an alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in the cloud. Alvaria will integrate its Alvaria Cloud solutions for outbound interactions, regulatory and compliance management, and convenient time to call capabilities with Avaya's Elite contact center and its Enterprise Cloud solutions. This integration will provide Avaya's customers with advanced outbound capabilities to create proactive, compliant campaigns and increase customer acquisition, collections, growth, and drive customer loyalty and retention.

Alvaria has chosen to opt-out of the CCaaS MQ because Gartner’s definition of CCaaS does not align to Enterprise Cloud Contact Centers. Gartner describes CCaaS as all-in-one, all-at-once and inbound focused. That is not a fit for Alvaria Enterprise customers or large contact centers.

Inbound contact centers often times have large pools of agents across many time zones, an enterprise grade WEM solution provides agents with flexible scheduling options, gamification, performance tracking and automated workflows – increasing agent engagement and reducing attrition.

Alvaria is paving a new path in customer experience with an open interface for any enterprise integration needed. We have a list of available API connectors, a roadmap for future connectors and a world-class professional services team that can develop any integration needed.