合规出库 Solutions

实际成果

"Once we started using the Alvaria predictive dialer, it helped improve agent productivity more than 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialing solution replacing manual dialing.

"The city’s Automatic Call Distributor and Interactive Voice Response solution needed to be upgraded and the opportunity to standardize on one communications platform allowed for more streamlined support and reduced maintenance costs."

City of Mesa, Arizona

The solution resulted in 40% reduction in cost and a single vendor contact for support.

"We’re doing work around the patient experience that has never been done before. Alvaria partnered with us to deploy the right strategy and the right technology for our organization."

Valley Medical Center

Optimize call handling, reduce table time loss and update Epic dynamically.

在复杂的环境中保持合规性

借助可帮助您应对不同国家、时区、行业等的法规变化的功能、报告和工具，消除合规方面的麻烦。

使用有意义的指标最大化影响力

将监控和报告出境工作作为日常工作的一部分，提高互动成功率，自动化流程并优化联系策略，所有这些都将合规性放在首位。

确保数据安全并优先考虑隐私

即使在快速变化的法律环境和复杂的环境中，也要保护每次出站互动中的敏感客户数据。

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FAQ

What is the cost of non-compliant outreach?

The cost of non-compliance in outbound communications can vary widely depending on factors such as the industry, region, nature of the violation, regulatory framework, and the number of affected customers. An outbound contact center in non-compliance can lead to fines, legal actions, reputational damage, and loss of customer trust. These costs can potentially run into millions or even billions of dollars for large-scale violations. Alvaria helps keep companies compliant.

Can your outreach solution coordinate compliant outreach across multiple business groups and systems?

Yes, the compliance hub features within the Alvaria Proactive Outreach Base Package centralize all attempts to contact and will prioritize and force compliance based on the unique customer rules.

What sort of compliance tracking is available for email outreach?

Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.

How does your solution manage and document customer consent for outbound communications?

Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.

Can you provide documentation that demonstrates your solution's compliance with PCI regulations?

Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter once you are engaged with our team.

See it for yourself

Set up time to experience how Alvaria can help your team be at its very best.

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