Case studies
Boost agent productivity with real-time metrics
Discover how RCN improved agent performance, enhanced customer experiences, and achieved remarkable gains in customer satisfaction through advanced analytics and quality monitoring.
Whakarongorau Aotearoa transforms new employee onboarding with robust importing tools
Learn how Alvaria's workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic.
Automotive company drives efficiency with real-time adherence monitoring
Discover how an automotive online retailer transformed their workforce management with Alvaria Workforce and Alvaria Performance. Gain insights into their journey, improved scheduling, and proactive coaching methods for enhanced agent performance.
JMT increases agent productivity by 50% with predictive dialing solutions
See how JMT Network Services transformed debt collection operations with Alvaria's predictive dialing solution, reducing costs by 11% per agent and improving agent productivity by more than 50%.
Empower agents with flexible scheduling tools
Discover how BAC Credomatic leveraged Alvaria Solutions, including Alvaria CXP and Alvaria Cloud Workforce, along with Aspect Unified IP, to enhance customer experiences and boost efficiency through automation.
Valley Medical Center achieves 100% patient follow-up engagement
Valley Medical Center in Renton, Washington, enhances patient care with Alvaria's integrated communication technology. Learn how this improves the patient experience, streamlines operations, and boosts patient engagement across various departments.
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