Packaging & Infrastructure

Embrace Proactive Engagement

The Proactive Outreach Portfolio isn't just about tools - it's about enabling you to embrace the future with confidence that every customer connection is an opportunity, and every engagement a step toward building loyalty. Deployed in our multi-tenant SaaS environment - Alvaria Cloud ™M - is available in three packages sized to fit the needs of your organization.

Scheduling, forecasting and adherence

Recording, Evaluations, Calibration, and Feedback

Organizational Performance Management

Mobile Access

Access to Data

Coaching & Learning

Gamification and Motivation

Automated Agent Assistant (VEA)

Automated Productivity Tools (Automate)

Enhanced Data Access

Price per seat

Base

$50

Base Plus

$100

The proven Contact Center solution you can trust.

Alvaria Contact Center offerings support broad sets of native functions, including multichannel self service and inbound and outbound multichannel routing and dialer capabilities, WFO, and multisession contact handling across voice, email, chat, SMS, IM and social channels.

Compliantly manage multichannel interactions

Outbound List Management

Multi-Channel Outbound Route & Queue Type (Voice, Email, SMS, and Chat)

Self-Service IVR

Screen & Voice Recording

Centralized Compliance Controls

Compliant Campaign Management (Includes CFPB)

Automated Productivity Tools

Empower your agents and your customers will notice

Scheduling, Forecasting and Adherence

Recording, Evaluations, Calibration, and Feedback(Playback May Required Integration Development)

Organizational Performance Management

Mobile Access

Access to Data

Gamification & Motivation

Automated Productivity Tools

Contact Center Infrastructure Portfolio

Robust portfolio of enterprise contact center functionality and deployment modalities to support very large, highly regulated environments

Deployment Modalities:

On-premises
Single Tenant / Private Cloud
Hybrid

Request a Demo

Core Telephony Infrastructure

IVR & Voice Self-Service

Outbound Dialing

Voice Routing & Distribution

Digital Channel Routing

Multi Channel Contact Management and Routing

Computer Telephony Integration

Web/Live Chat, Email & SM

Workflow Routing & Management

Digital Channel Routing

Workforce Optimization

Workforce Management Scheduling, Forecasting, Adherence

Recording, Quality Management, PCSA

Workflow Routing & Management

Knowledge, Analytics, and Automation

Desktop Analytics

Robotic Process Automation

Better engagement, productivity, and so much more