Case studies
Car Company Case study
Discover how an automotive online retailer transformed their workforce management with Alvaria Workforce and Alvaria Performance. Gain insights into their journey, improved scheduling, and proactive coaching methods for enhanced agent performance.
JMT Case Study
See how JMT Network Services transformed debt collection operations with Alvaria's predictive dialing solution, reducing costs by 11% per agent and improving agent productivity by more than 50%.
Estudo de caso da British Gas Services
Discover how British Gas Services transformed contact center operations and achieved remarkable success. Learn about their journey from resource planning challenges to substantial cost savings, improved employee empowerment, and enhanced customer service.
BAC Credomatic Case Study
Discover how BAC Credomatic leveraged Alvaria Solutions, including Alvaria CXP and Alvaria Cloud Workforce, along with Aspect Unified IP, to enhance customer experiences and boost efficiency through automation.
Valley Medical Center Case Study
Valley Medical Center in Renton, Washington, enhances patient care with Alvaria's integrated communication technology. Learn how this improves the patient experience, streamlines operations, and boosts patient engagement across various departments.
BC Services Case Study
Discover how BC Services, a prominent accounts receivable management company, transformed its call center operations using innovative game mechanics. Learn how competitions, rewards, and coaching strategies implemented through Alvaria Motivate led to a 6% increase in calls handled per agent per hour within just one week.