Case studies
Cloud-based solutions improve outbound call efficiency by 45%
Discover how Hoist Finance partnered with Alvaria to revolutionize their contact center, increasing agent productivity and customer engagement – including a 45% increase in outbound calls and a 2.5-fold rise in payment promises.
Elevate customer experience with self-service tools
Discover how The General, an auto insurance provider, transformed customer interactions with Alvaria's CXP, achieving higher IVR containment rates, cost savings, and improved customer satisfaction..
Enhance agent productivity with custom call center solutions
Discover how Mercado Livre, an e-commerce leader in Argentina, boosted agent productivity by 30-40% and improved collections with Aspect Unified IP. Learn about their journey to a more efficient contact center solution in this success story.
Incentivize agent performance with automated engagement solutions
ARA Diagnostic Imaging partnered with Alvaria to revolutionize agent performance, reduce absenteeism, and increase productivity. Discover how this dynamic solution led to a 33% decrease in after-call work, 25% shorter customer hold times.
Create sophisticated workforce solutions to drive CX focus
Discover how William Hill transformed its customer experience with Alvaria's workforce management tools. Learn how they optimized operations, established baseline statistics, and articulated a strong business case for workforce investment.
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Estudio de caso de British Gas Services
Discover how British Gas Services transformed contact center operations and achieved remarkable success. Learn about their journey from resource planning challenges to substantial cost savings, improved employee empowerment, and enhanced customer service.
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