Case studies
BC Services achieves 88% agent retention in just 4 weeks
Discover how BC Services, a prominent accounts receivable management company, transformed its call center operations using innovative game mechanics. Learn how competitions, rewards, and coaching strategies implemented through Alvaria Motivate led to a 6% increase in calls handled per agent per hour within just one week.
Drive record revenue growth and agent retention with gamification
Discover how Sekure Merchant Solutions harnessed the power of game mechanics with Alvaria Workforce Engagement Management to revolutionize their call center operations.
Save 100 hours annually with automated tasks and scheduling
Discover how the National Rural Telecommunications Cooperative transformed their workforce management with Alvaria Workforce, reducing manual tasks, improving scheduling, and saving over 100 hours annually.
Maximize employee engagement with gamification
Discover how Simply Business transformed its contact center with Alvaria Motivate's gamification solution. Boosting agent engagement and sales performance, this success story showcases a 6% uplift in sales per hour and enhanced coaching consistency.
Optimized contact centers reduce City of Mesa maintenance costs by 40%
Discover how Mesa, Arizona, transformed its citizen services with Aspect Unified IP (UIP). Learn how this innovative solution streamlined communication, reduced maintenance costs, and enhanced the quality of life for Mesa residents.
Promote healthy competition with transparent agent engagement
Discover how a leading BPO transformed its collection operations using Alvaria Motivate. Learn how they harnessed engagement, gamification, and skill-development tools to boost agent productivity, compliance, and results.
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