Alvaria Unveils the Alvaria Intelligence Platform to Elevate Contact Center Capabilities with AI

December 11, 2024 09:00 AM Eastern Standard Time

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ATLANTA--(BUSINESS WIRE)--Alvaria CX, an Alvaria company, a leader in contact center infrastructure software serving global enterprises, including top financial services and media/telecom brands, has announced the launch of the Alvaria Intelligence Platform (AIP). The platform is a direct response to increasing demand for the company’s world-class compliance, advanced AI integration capabilities, customizable workflows, and leading digital channel integrations. This platform combines capabilities of both the Alvaria Advanced Outreach and CXP products while providing API integrations to partner solutions.

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“Alvaria CX has been a leader in proactive outreach for decades, delivering highly customized solutions to the largest enterprises. With AIP, we are extending our proven compliance and digital channel capabilities to a broader audience through an exceptional partner network,” said Michael Judd, CEO of Alvaria CX.

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The global contact center infrastructure software market is valued at $29.32 billion in 2024, and is expected to grow at a CAGR of 13.92% from 2024-2031, reaching $83.16 billion, according to Verified Market Research. Meanwhile, Deloitte found that 81% of contact center executives planned to invest in AI for agent-enabling technologies that could improve operational efficiency and the agent experience.

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“This groundbreaking launch marks the first time Alvaria CX has opened its platform for integration with leading solution providers. AIP introduces a best-of-breed approach to AI, offering customers the flexibility to adopt advanced generative AI technologies tailored to their unique needs,” said Judd.

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By leveraging AIP, enterprise contact centers around the globe can seamlessly Reach Out Right™ with customers at the right time, with the right message, and at the highest compliance standards. Alvaria CX’s technology empowers businesses to drive customer acquisition, expand portfolios, foster retention, and transform satisfied clients into brand advocates. Every stage of the customer journey is enhanced, creating lasting, value-driven relationships.

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With a rich history of innovation in the call center industry, Alvaria CX has cemented its position as a market leader, serving industries such as financial services, healthcare, insurance, and media/telecom. Today, more than 750,000 employees across 20 countries rely on Alvaria’s solutions. The company remains committed to delivering the flexibility and innovation its customers demand.

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To learn more about the Alvaria Intelligence Platform, please visit: www.alvaria.com.

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About Alvaria Inc

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Alvaria is dedicated to being the premier integration partner for proactive outreach capabilities through its Alvaria brand and the leader in workforce management, through its Aspect brand. For over 50 years, Alvaria has provided global enterprises with secure, autonomous solutions that enhance satisfaction and success for both employees and customers. This mission fosters a more connected and thriving world while driving brand loyalty for clients.

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For more information, visit www.alvaria.com.

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Contacts

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Haley Zadel
10Fold Communications for Alvaria
alvaria@10fold.com