跳到主页面

Newsletter

Alvaria News & Events: September 2021

September 30, 2021

ACE 2021: Come Together Recap

Last month, more than 2,000 attendees joined us for ACE 2021: Come Together.

We had some major announcements, including the completion of the integration of Aspect and Noble Systems, creating a major unified force for innovation and growth in the customer experience and workforce engagement management industry.

President & CEO Patrick Dennis shared the company’s business strategy, including the recent combination of Aspect and Noble Systems. Then he shared the details behind our mission to help enterprise organizations build and nurture a customer experience that drives lifetime loyalty among their consumers.

The product leadership team took a deep dive into the Alvaria product roadmap, including today's investments and our future directions. We also announced our new CX and WEM suites. These new solutions are designed to empower enterprise organizations to make the most of every customer and employee interaction and deliver world-class experiences.

We were also treated to an incredible keynote session, Creating Loyalty in a Connected World, presented by loyalty and brand expert, former global Head of Digital for the Virgin Group, Alex Hunter.

In addition to these general sessions, we had analysts from IDC and Frost & Sullivan share their perspectives, specific product deep dives and roadmaps and tricks and trips.

Attendees can access all sessions in the ACE 2021 attendee hub through November 15th.

If you didn’t register, you still can. See everything on demand for just $49 when you register with the discount code ACE2021-ONDEMAND.

Learn More

6th Annual Consumer Index Study – Now Available

Are you aligned with consumer feedback? Are you investing in the right areas for today and the future?

The results of the Alvaria 6th Annual Consumer Index report are in, compiled from feedback and opinions of over 1,000 consumers across a wide range of demographics and industries. The attitudes and preferences expressed throughout this survey provide keen insight into how your business should evolve to keep pace with consumers' expectations for service.

The key takeaways may surprise you. Download the report to learn more.

Get the Report

MyNoble Transition to the Alvaria Customer Center

On Friday, October 1st, Noble solution support teams will become a part of the Alvaria Customer Center, the single online location for ALL Alvaria customer and partner support needs. MyNoble users will receive an email with instructions on how to activate their Alvaria Customer Center credentials. The Alvaria Customer Care team has put pieces in place to ensure a seamless transition for all impacted. If you are a MyNoble user and have any concerns, please contact the support team through your usual channel.

Beginning October 1st, visit the Alvaria Customer Center to get started.

SOCIAL

Follow Alvaria on Social Media

Alvaria is #ReshapingCX in more ways than one. Follow us on social media at LinkedInTwitterFacebook and Instagram to join the conversation and, stay up to date on events and product updates, plus learn more about the future of contact center software, employee experience and customer experience.

BLOG

What Features Should I Look for in Workforce Management Software?

Our customers are telling us that agents are more productive at home than in a centralized contact center. With agents largely working out of their houses, there’s an entirely different dynamic with new priorities for both contact center managers and agents. Is your workforce management software able to accommodate the new priorities of the work-from-home virtual contact center and work-from-home agents? Keep reading to learn more about the key features necessary to support contact centers in this new normal...

Read More

EBOOK

Realizing the Full Potential of Your Contact Center

Performance management software provides flexible tools to extract valuable performance data from multiple systems, manipulate and aggregate this data in meaningful ways, and present it to agents, supervisors, managers and analysts in forms that are most useful to each role. Our eBook walks you through some of the most important features in an effective performance management system and helps you identify which areas could benefit your organization the most.

Read it Now

Upcoming Events

Alvaria User Group Webinar: Joyful Living: More Peace, Balance and Happiness

Thursday, November 11, 2021 - 12 PM EDT/9 AM PDT

Register Now

体验 Alvaria 如何帮助团队发挥最佳状态

Better engagement, productivity, and so
much more

申请演示
Man checking his phone