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Alvaria News & Events: September 2021
September 30, 2021
ACE 2021: Come Together Recap
Last month, more than 2,000 attendees joined us for ACE 2021: Come Together.
We had some major announcements, including the completion of the integration of Aspect and Noble Systems, creating a major unified force for innovation and growth in the customer experience and workforce engagement management industry.
President & CEO Patrick Dennis shared the company’s business strategy, including the recent combination of Aspect and Noble Systems. Then he shared the details behind our mission to help enterprise organisations build and nurture a customer experience that drives lifetime loyalty among their consumers.
The product leadership team took a deep dive into the Alvaria product roadmap, including today's investments and our future directions. We also announced our new CX and WEM suites. These new solutions are designed to empower enterprise organisations to make the most of every customer and employee interaction and deliver world-class experiences.
We were also treated to an incredible keynote session, Creating Loyalty in a Connected World, presented by loyalty and brand expert, former global Head of Digital for the Virgin Group, Alex Hunter.
In addition to these general sessions, we had analysts from IDC and Frost & Sullivan share their perspectives, specific product deep dives and roadmaps and tricks and trips.
Attendees can access all sessions in the ACE 2021 attendee hub through November 15th.
If you didn’t register, you still can. See everything on demand for just $49 when you register with the discount code ACE2021-ONDEMAND.
6th Annual Consumer Index Study – Now Available
Are you aligned with consumer feedback? Are you investing in the right areas for today and the future?
The results of the Alvaria 6th Annual Consumer Index report are in, compiled from feedback and opinions of over 1,000 consumers across a wide range of demographics and industries. The attitudes and preferences expressed throughout this survey provide keen insight into how your business should evolve to keep pace with consumers' expectations for service.
The key takeaways may surprise you. Download the report to learn more.
MyNoble Transition to the Alvaria Customer Centre
On Friday, October 1st, Noble solution support teams will become a part of the Alvaria Customer Centre, the single online location for ALL Alvaria customer and partner support needs. MyNoble users will receive an email with instructions on how to activate their Alvaria Customer Centre credentials. The Alvaria Customer Care team has put pieces in place to ensure a seamless transition for all impacted. If you are a MyNoble user and have any concerns, please contact the support team through your usual channel.
Beginning October 1st, visit the Alvaria Customer Centre to get started.
SOCIAL
Follow Alvaria on Social Media
Alvaria is #ReshapingCX in more ways than one. Follow us on social media at LinkedIn, Twitter, Facebook and Instagram to join the conversation and, stay up to date on events and product updates, plus learn more about the future of contact centre software, employee experience and customer experience.
BLOG
What Features Should I Look for in Workforce Management Software?
Our customers are telling us that agents are more productive at home than in a centralised contact centre. With agents largely working out of their houses, there’s an entirely different dynamic with new priorities for both contact centre managers and agents. Is your workforce management software able to accommodate the new priorities of the work-from-home virtual contact centre and work-from-home agents? Keep reading to learn more about the key features necessary to support contact centres in this new normal...
EBOOK
Realising the Full Potential of Your Contact Centre
Performance management software provides flexible tools to extract valuable performance data from multiple systems, manipulate and aggregate this data in meaningful ways, and present it to agents, supervisors, managers and analysts in forms that are most useful to each role. Our eBook walks you through some of the most important features in an effective performance management system and helps you identify which areas could benefit your organisation the most.
Upcoming Events
Alvaria User Group Webinar: Joyful Living: More Peace, Balance and Happiness
Thursday, November 11, 2021 - 12 PM EDT/9 AM PDT
Experience how Alvaria can help teams be at their very best
Better engagement, productivity, and so much more
