Outbound Overview

Real Outcomes

"The city’s Automatic Call Distributor and Interactive Voice Response solution needed to be upgraded and the opportunity to standardise on one communications platform allowed for more streamlined support and reduced maintenance costs."

City of Mesa, Arizona

The solution resulted in 40% reduction in cost and a single vendor contact for support.

"Alvaria has been a trusted and innovative solutions provider for a long time and what we have come to expect from them on premise also holds true for their Cloud offering – with all the additional advantages of an offering tailor-made for the cloud."

Hoist

2.5-fold rise of payment promises

"Once we started using the Alvaria predictive dialler, it helped improve agent productivity more than 50%."

JMT

Bottom line, JMT saw an 11% cost reduction per agent with the Alvaria predictive dialling solution replacing manual dialling.

When you help the people behind your business shine brighter, customers notice.

Proactive CUSTOMER EXPERIENCE

Keep in touch with your customers

Our software takes the headache out of scheduling by accounting for volume, patterns, and your team’s needs and preferences. Preview schedules at a daily, weekly, and monthly level, evaluate staffing scenarios, and determine the best way forward all within a drag-and -drop interface.

compliant outbound

Helping you play by the rules of outreach

We’ve made it easy to comply with industry regulations, giving you every tool you need to stay within legal guidelines. Time zone controls, real-time screening, consent management, and more all at your fingertips.

Better engagement, productivity, and so much more

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FAQ

What is the cost of non-compliant outreach?

The cost of non-compliance in outbound communications can vary widely depending on factors such as the industry, region, nature of the violation, regulatory framework, and the number of affected customers. An outbound contact centre in non-compliance can lead to fines, legal actions, reputational damage, and loss of customer trust. These costs can potentially run into millions or even billions of dollars for large-scale violations. Alvaria helps keep companies compliant.

Can your outreach solution coordinate compliant outreach across multiple business groups and systems?

Yes, the compliance hub features within the Alvaria Proactive Outreach Base Package centralise all attempts to contact and will prioritise and force compliance based on the unique customer rules.

What sort of compliance tracking is available for email outreach?

Alvaria customers can restrict email attempts based on configured email time zone settings. Additionally, managers can set list, postal and time zone parameters to provide the same great proactive customer connections across channels.

How does your solution manage and document customer consent for outbound communications?

Alvaria proactive outreach allows agents to flag records for consent. This can be done using a single field or multiple fields depending on the complexity needed.

Can you provide documentation that demonstrates your solution's compliance with PCI regulations?

Yes, we are PCI DSS v3.2.1 certified and happy to share our attestation letter once you are engaged with our team.