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Reach Out Right™

The World’s Most Compliant and Intelligent Solution for
Both Inbound and Outbound Communication

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A Legacy of CX Breakthroughs

Born from the merger of world leaders Aspect Software and Noble Systems

Built on trust, collaboration and industry firsts

50 + years

First Automatic Call Distribution System

1973

First Auto Dialer

1981

First Best of Breed Enterprise Cloud Contact Center

2016

AI | Multichannel Campaigns | Self-Service IVR & Low Code Apps

Today

trusted by industry leaders

4 of the top 5 commercial banks

6 of the top 6 airline carriers

5 out of the top 7 Forbes global companies

Solutions

Outreach & Dialer
Real-time List Management
Self Service

Contact Center Outreach and Dialer

  • Available on-premises, in the Alvaria private cloud, or on your public cloud, our outbound solutions offer TCPA compliance with our Clicker Agent

  • Increase productivity with customizable dashboards for administrative controls and campaign views

  • Industry's most powerful outbound engine, designed for enterprise-level campaigns

  • State-of-the-art, real-time speech analytics designed for optimal agent performance and business insights

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Compliance and Advanced List Management

  • Fast and easy start up with out-of-the-box campaign templates allow you to get up and running quickly

  • Compliance tools without complexity. Enforce delays between call attempts, exclusion rules, call progress analysis and more

  • Automated outbound segmentation and strategies

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Self Service IVA/IVR with Multichannel Digital Interactions

  • Reduce complexity of self-service management while significantly improving customer experience and increasing agent efficiency

  • Interaction flows for all channels at the same time in a user-friendly interface – design once, deploy anywhere

  • Low code / no code self-service interaction modelling

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The Power of AI

Revolutionize Customer Self-Service with AI-Powered Chatbots and Voicebots

Empower your IVR with natural language processing (NLP) to better understand customer intent, provide around-the-clock support, and deliver a seamless, personalized experience.

Unlock Hidden Knowledge with Generative AI for Enhanced Search

Create a dynamic resource from your knowledge-base with AI-powered search. Get instant, accurate answers, summaries, and contextual information. Additionally, use intelligent routing to streamline interactions with AI classifications.

Optimize Workflows and Enhance Customer Satisfaction with AI-Driven Routing

Route voice calls, digital interactions, and automate processes to ensure customers are connected to the most appropriate resources quickly and efficiently.

Customer Success Stories

Delivering the broadest volume of complex capabilities to highly compliant enterprises across the globe.
Banking
Financial Services
Collections
Telecommunications
Healthcare

Alvaria Customer Success Stories

Premier National Banking Organization

Problem

Provide call recording on inbound and outbound calls for QA and dispute resolution.

Solution

An integrated digital recording system to record 100% of inbound calls.

Results

Management features allow the Bank to exclude line-side recording in states with dual consent laws on outbound calls, while retaining the agent-side for training purposes. Recordings are sorted by category for quick retrieval and playback and can be played for attorneys in resolving consumer disputes.

Alvaria Customer Success Stories

Financial Services & Mortgage Lending

Problem

Increase the flexibility to create new scripts and provide access to customer information.

Solution

An easy-to-use graphical application builder for managing campaigns.

Results

The bank can customize campaigns and scripts for different needs. User-friendly tools have reduced time to build campaigns from over 1 hour to only 10 minutes.

Alvaria Customer Success Stories

Government Collections Unit

Problem

Increase list penetration without hiring more staff and generate improved results from outbound campaigns.

Solution

Predictive Analytics solution, featuring contact targeting and campaign management tools.

Results

85% increase in outbound calls and 61% lift in RPCs.

Alvaria Customer Success Stories

Leading Telecommunications Provider

Problem

Improve staff productivity in the blended call center and increase right party contacts (RPCs).

Solution

Deployed a best time to contact solution along with advanced campaign management to enhance its call targeting and optimized outbound schedule.

Results

RPCs were boosted by 15% to 30% and agent efficiency improved by more than 8%.

Alvaria Customer Success Stories

Multi-Site Healthcare Patient Services Agency

Problem

Build relationships between healthcare patients and collectors to improve payments.

Solution

A blended solution with Account Ownership features.

Results

Collectors can manage their accounts to build customer relationships and to improve customer satisfaction. The collectors enjoy using the system; it lets them do what they do best - finding solutions for patients and clients.

Testimonial

Once we started using the Alvaria CX predictive dialer, it helped improve agent productivity by more than 50%. – JMT