Alvaria News & Events: February 2023

February 22, 2023

Don’t Miss These Upcoming Accelerate Sessions

Accelerate is the best way to get updates on the Alvaria product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!

Make plans to join us for these upcoming sessions:

Real-Time Pulse on Your Remote Teams

Thursday, February 23rd – 11:00 AM EST / 8:00 AM PST / 4:00 PM GMT

Creating accurate forecasts and schedules to ensure positive customer experiences can take hours with the wrong solutions. Not to mention, with agents working remotely, workforce managers face the conundrum of knowing if their teams are working the most efficiently. Since remote work is here to stay, how can managers simplify their agents’ day-to-day tasks and keep a finger on the pulse of their agents?

Alvaria Real Time Optimizer™ combined with the power of Alvaria Workforce™ gives workforce managers the technology they need to make each day run smoothly and succeed with remote agents.

Save Your Seat

Operate Effectively by Reducing Churn, Risk and Cost for Financial Industries

Wednesday, March 1st – 11:00 AM EST / 8:00 AM PST / 4:00 PM GMT

Join Alvaria thought leaders Senior Product Marketing Manager Courtney Cox and VP of Business Development Todd Sherin to learn how the financial industry can use human/bot collaboration to scale operations and automate manual processes with robotic process automation (RPA).

Attend this session to better understand how to embrace the digital transformation and achieve the following benefits:

Reduce human error – reduce unplanned costs with unmatched, error-free data accuracy
Improve compliance – RPA solutions allow for easier implementation of governance practices
Lower costs – automate repetitive data processing tasks and bring AI to customer care before, during and after interactions

Alvaria Women in Leadership

Wednesday, March 8th – 11:00 AM EST / 8:00 AM PST / 4:00 PM GMT

Don’t miss this session celebrating International Women’s Day. Join Colleen Sheley, SVP of Global Marketing as she interviews Alvaria women leaders who have been there, done that and shine in their leadership roles.

Winning with Alvaria Outbound

Tuesday, March 14th – 11:00 AM EDT / 8:00 AM PDT / 4:00 PM GMT

As outbound communication becomes even more important, many companies are still struggling to implement an outbound strategy that is effective and efficient. Countless hours are wasted using manual processes to contact customers. On top of that, agents find themselves underprepared once they finally get in contact with a customer.

Using Alvaria Outbound, companies have access to the technology required to implement an effective, efficient outbound strategy.

Join us to understand how companies can leverage Alvaria Outbound to:

Make proactive outreach easy
Offer multiple channel options
Leverage compliance tools
Make use of customer data

Global Technical Support: 2023 Improvements

In our October 2022 Support Customer Experience Survey, we heard from respondents that we should continue investing in engineer training and education, improve personalization, provide faster responses and give more frequent and detailed case updates.

To address this feedback, we’ve identified four initiatives: a collaborative support model, employee development and engagement, certification and training, and acceleration of automation. As of today, we’ve introduced automated case routing and are seeing faster initial response times. We’ve also implemented the first phase of our collaborative support model to reduce case transfers and increase knowledge transfer across the team.

Learn more in the Alvaria Community

Participate in Our Brand-Oriented Survey to Enter to Win a $500 American Express Gift Certificate

Alvaria is working with a strategy and brand partner, Shapemaker, to form a clear and effective strategy to create the best possible experience for clients and those that use our products. This survey is an integral part of the information gathering process. By filling out this survey before 2/28/23, you are entering for a chance to win a $500 American Express gift certificate; one winner will be chosen and notified on 2/28/23.

Take the Survey

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Black History Month: Celebrating African American Telephony Inventors and Innovators

February is recognized as Black History Month, an annual celebration of achievements by African Americans and a time for recognizing their central role in U.S. History. Alvaria and our global employees are proud to celebrate Black History Month and the African American contributors to the field of telephony.

Check out our blog series that focuses on those revolutionaries that made contributions that were/are critical to our modern communications and are often not recognized. Keep reading to learn more about Granville T. Woods and the induction telegraph...

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How to Deliver Better Customer Experiences with Alvaria Real-Time Optimizer™ and Alvaria Workforce™

The role of a contact center agent is not easy. Complicated software only adds to the already complex world of navigating customer conversations. Agents can feel frustrated with the technology they’re using to the point where they feel it is making their jobs more difficult instead of assisting them. And when agents are confused or frustrated, contact center leaders are too.

When agents and technology don’t work together, the customer experience is jeopardized, which has real consequences...

Keep Reading

IN THE NEWS

Fueling Business Growth by Aligning Customer Experience with Employee Experience

Recently, Senior Vice President of Global Marketing, Colleen Sheley, sat down with Enterprise Talk, experts in challenges, triumphs and innovative solutions from corporate movers and shakers in global leadership space, to discuss the way customer experience is influenced by the employee experience. Keep reading for her thoughts on why businesses must evolve and why delivering effective experiences is critical.

Read the Full Interview

Upcoming Events

Webinar: Real-Time Pulse on Your Remote Teams

February 24 – 11:00 am EST / 8:00 am PST

Webinar: Operate Effectively by Reducing Churn, Risk and Cost for Financial Industries

March 1 – 11:00 am EST / 8:00 am PST

Webinar: Alvaria Women in Leadership

March 8 – 11:00 am EST / 8:00 am PST

Webinar: Winning with Alvaria Outbound

March 14 – 11:00 am EST / 8:00 am PST

Webinar: Getting Back to the Basics: Alvaria Performance - Coaching™

March 23 – 11:00 am EST / 8:00 am PST