Innovation Recognized
With more than 900 worldwide patents or patents pending, we have a long history of advancing consumer engagement technology and driving the ongoing innovation with an investment in research and development.
We're committed to turning innovation into action. Our award-winning contact center platform and self-service/IVR, workforce management, employee engagement and digital consumer engagement solutions have helped thousands of companies deliver better customer experiences.
2022
Awarded:
WEM TECHNOLOGY LEADER
Spark Matrix™ Workforce Engagement Management (WEM) - Q4, 2022
Awarded:
TOP 5 BEST WORKFORCE OPTIMIZATION/ENGAGEMENT MANAGEMENT (WFO/WEM)
The 2022 CRM Industry Leader Awards
Awarded:
MOST PROMISING GAMIFICATION SOLUTION PROVIDERS
CIOReview
Awarded:
A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE WINTER 2022 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
Awarded:
A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE SUMMER 2022 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
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2021
Awarded:
OUTBOUND CAMPAIGN MANAGEMENT LEADERSHIP AWARD
Frost & Sullivan
Awarded:
A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE SPRING 2021 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
Awarded:
A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE FALL 2021 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
Awarded:
2021 CAPTERRA SHORTLIST FOR WORKFORCE MANAGEMENT
Capterra
Awarded:
2021 GETAPP CATEGORY LEADER FOR WORKFORCE MANAGEMENT
GetApp
Awarded:
2021 SOFTWARE ADVICE FRONT RUNNER FOR WORKFORCE MANAGEMENT
Software Advice
Awarded:
2021 TOP PERFORMER
FeaturedCustomers.com Call Center Management Software
Awarded:
CONTACT CENTER TECHNOLOGY AWARD
Alvaria Motivate
Customer Magazine
Awarded:
RESPONDING IN A CRISIS: BEST PARTNERSHIP SOLUTION (TECHNOLOGY) WITH HOIST FINANCE
Gold
European Contact Centre & Customer Service Awards
Awarded:
MOST EFFECTIVE APPLICATION OF TECHNOLOGY WITH HOIST FINANCE
Finalist
European Contact Centre & Customer Service Awards
Awarded:
CLIENT & SUPPLIER AWARDS
Operational Transformation with Hoist Finance
The Forum Awards
Awarded:
SUPPLIER & CLIENT AWARDS
Workforce Optimisation with ShiftTrack
The Forum Awards
Awarded:
REMOTE WORK PIONEER AWARD
Noble Cloud Contact Centre
TMC Net
Awarded:
PRODUCT OF THE YEAR AWARD
Noble IVR Virtual Assistant
Customer Magazine
2020
Awarded:
WINTER 2020 MARKET LEADER
FeaturedCustomers.com Call Center Management Software
Awarded:
STRONG PERFORMER IN THE FORRESTER WAVE: CCAAS 2020
Forrester
Awarded:
TOP 20 AUTO DIALER SOFTWARE REPORT
TOP 20 PREDICTIVE DIALER SOFTWARE REPORT
TOP 20 WORKFORCE MANAGEMENT SOFTWARE REPORT
Capterra
Awarded:
A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE SPRING 2020 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
Awarded:
WFM CATEGORY LEADER, WINTER 2020 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
Awarded:
WFO INNOVATION AWARD
Noble Gamified Learning Management System (GLMS)
Customer Magazine
Awarded:
TECHNOVATION & BEST OF SHOW AWARDS NOBLE CONVERSATIONS ANALYTICS INSIGHT 2.0
PACE
Awarded:
TIM SEARCY AWARD FOR ADVOCACY
Noble Systems Karl Koster
PACE
Awarded:
WORKFORCE INNOVATIONS SOLUTIONS OF THE YEAR AWARD
Noble Gamification
CCW Excellence Awards
Awarded:
CONTACT CENTER TECHNOLOGY AWARD
Noble Gamification 2.1
Customer Magazine
Awarded:
PRODUCT OF THE YEAR AWARD
Noble Conversations Analytics Insight 2.0
Communication Solutions
Awarded:
PRODUCT OF THE YEAR AWARD
Noble Gamification 2.0
Customer magazine
2019
Awarded:
#1 RANKING, SUMMER 2019 G2 GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
Awarded:
#1 RANKING, SPRING 2019 G2 GRID® REPORT FOR CONTACT CENTER WORKFORCE
G2
Awarded:
20 MOST PROMISING GAMIFICATION SOLUTION PROVIDERS
CIO Review
Awarded:
CONTACT CENTER TECHNOLOGY OF THE YEAR
Noble Conversations Analytics Insight
Customer magazine
Awarded:
PRODUCT OF THE YEAR
Noble Gamification Mobile
Communication Solutions
Awarded:
OUTBOUND MARKET LEADERSHIP AWARD
Noble Systems
Frost & Sullivan
Awarded:
PRODUCT OF THE YEAR
Conversations Analytics
Customer magazine
Winning Awards for Over Four Decades
Aspect has received a steady stream of industry awards for 40+ years. Key recognitions from recent years include:
2018
- Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Outbound Systems Market Share Leadership Award
- Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Contact Center Applications Growth Excellence Leadership Award
- Aspect Software and Aspect Via® Enterprise Recognized as 2018 Value Index Leaders for Contact Centers in the Cloud
- Aspect Via® Workforce Management™ (WFM) is named Product of the Year by CUSTOMER Magazine
- Aspect Software Named 2018 CRM Service Leader for Best Contact Center Infrastructure Software, Best Interactive Voice Response, and Best Workforce Optimization Solution
- Noble is awarded Best Contact Centre Technology Provider for Noble Gamification in the Collections & Customer Services Awards
- Noble Systems is awarded the Outbound Market Leadership Award by Frost & Sullivan
- Noble Gamification wins the Customer Magazine (TMC) Contact Centre Technology Award
- Noble WEM & Gamification win the Customer Value Leadership Award by Frost & Sullivan
- Noble Systems wins Contributor of the Year Award from the CRC Innovation Council
- Noble Systems wins 2018 Member of the Year Award from PACE
- Noble® Conversations Analytics wins the Customer Magazine Product of the Year Award
2017
- Aspect Software Recognized as a “Best of the Best” Professional Service Organization by SPI Research
- Aspect Software Named 2017 Frost & Sullivan Thailand Contact Center Applications Vendor of the Year
- Noble Systems wins the North American Outbound Dialing Market Share Leader Award from Frost & Sullivan
- Noble SmartAccept® wins the Customer Magazine Contact Centre Technology Award
- Noble® Secure Payment Assist is awarded Product of the Year by Communications Solutions
- Noble® Enterprise Solution is named TOP 10 Contact Centre Software and Technology by CallCentreHelper.com
- Noble Systems wins the CECP VANGUARD by PACE
- Noble Systems wins the Vendor of Excellence Award by PACE
- Noble Systems wins the Chairman's Award by PACE
- Noble® Composer Multi-session Agent wins Product of the Year Award by Customer Magazine
2016
- Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence
- Aspect® Unified IP® named a leader in The Forrester Wave™: Contact Center Interaction Management (CCIM) for Large Contact Centers
- Aspect Software Recognized by Frost & Sullivan as the Workforce Optimization Industry 2016 Global Company of the Year
- Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates
- Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems
- Aspect Software Named a 2016 Saddletree Research Kachina Award Winner for Innovation in Workforce Optimization
- Noble® Inbound 100 wins Contact Center Technology Award from Customer Magazine
- Noble Systems is mnamed North American Outbound Dialing Market Share Leader by Frost & Sullivan
- Noble® Harmony (v5.1) is awarded Product of the Year by Communications Solutions
- Noble Systems is awarded the Tech Culture Award by TMCNet
- Noble® Compliance Appliance™ wins Product of the Year by Customer Magazine
- Noble Systems is named a Top 40 Technology Innovator by Technology Association of Georgia
2015
- Aspect Software awarded Frost & Sullivan 2015 Asia Pacific Outbound Systems Market Share Leadership Award
- Aspect Software and its customer Edwardian Group London (EGL) have won the European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology
- Aspect Software Asia Pacific Named CIO Choice 2015 for Contact Centre Solution
- Noble Systems is named North American Outbound Dialing Market Share Leader by Frost & Sullivan
- Noble® Maestro v8 wins Product of the Year by Communications Solutions
- Noble® Messaging Management Console wins the Contact Center Technology Award by Customer Magazine
- Noble® TCPA Compliance Solution wins the Technovation Award by PACE
- Noble Systems is named a Top 40 Technology Innovator by The Technology Association of Georgia
- Noble CallTech® Total Contact is named Product of the Year by Customer Magazine
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