Alvaria News & Events: December 2021

Alvaria Recognized with the Frost & Sullivan Customer Value Leadership Award

Frost & Sullivan has named Alvaria as the recipient of the 2021 Best Practices Customer Value Leadership Award based on its recent analysis of the North American outbound campaign management market.

According to Michael Harris, Alvaria Chief Product Officer and CMO, “the number of compliance-related class action lawsuits in the contact center industry is rising year over year. The necessity has never been greater for outbound solutions that meet and exceed regulatory requirements while at the same time improving the quality and effectiveness of customer interactions. The Alvaria CX Suite provides the contact management and self-service tools the industry needs. It’s an honor and we’re pleased Frost & Sullivan recognizes our customer-first philosophy.”

Read the Press Release

8 Ways to Solve the Employee Engagement Puzzle

To have a superior customer experience, organizations must have an equally compelling employee experience. In order to be truly customer-centric, you must first become employee-centric. Keeping employees engaged is a conundrum. Understanding how to engage contact center employees is paramount to solving this objective. Embracing gamification technology can make this a reality.

Check out these eight ways to solve the employee engagement puzzle.

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We Want Your Feedback! Be On the Lookout January 5th

We’re committed to providing solutions that help you deliver superior customer and employee experiences. Please keep your eyes open for a survey request coming from Ed Skowronski, Alvaria Chief Customer Officer, on Wednesday, January 5th. We’d appreciate three minutes of your time to complete the survey. Your participation and candid feedback are greatly appreciated!

VIDEO

Driving Compliant Campaigns with Outbound Compliance Tools

On November 30th, new outbound contact regulations went into effect from the Consumer Financial Protection Bureau.

Watch our 10-minute video highlighting the regulation changes from the CFPB for a better understanding of the rules, including the rule of sevens, convenient times to contact, valid calling times, safe harbor, limited content messages, first-party debt collectors and much more.

Watch the Video

SPOTLIGHT

Partner Spotlight: Resolutte

Our latest partner spotlight is on Resolutte, a company based out of São Paulo, that has been providing results-focused products and services to contact centers throughout Brazil for over eight years.

Resolutte has an integrated partnership with Alvaria – using Alvaria products exclusively as the framework of the products and services they offer. Resolutte is more than simply a systems integration provider; they are a customer intelligence company, focused on providing performance and optimization to their customers...

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BLOG

Gamification Releases Chemical Transmitters That Improve Employee Engagement & Performance

Employee engagement has never been a higher business priority — especially for contact centers. The necessity to quickly move from a primarily on-premise to remote workforce due to COVID-19 caught many companies off-guard. The good news is that most have successfully gotten their employees up and running remotely. But, this new work-from-anywhere (WFA) workforce has amplified existing employee demands, challenging businesses to accelerate their response to meet them...

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Upcoming Events

**SAVE THE DATE**

ACE 2022, September 13, 2022

The Venetian Resort, Las Vegas, Nevada

Details Coming Soon!