AWARDED: G2 Enterprise Grid® | Alvaria Named Leader in Workforce Management Category - Winter 2022

Innovation Recognised

With more than 900 worldwide patents or patents pending, we have a long history of advancing consumer engagement technology and driving the ongoing innovation with an investment in research and development.

We're committed to turning innovation into action. Our award-winning contact centre platform and self-service/IVR, workforce management, employee engagement and digital consumer engagement solutions have helped thousands of companies deliver better customer experiences.

2022

Awarded:

WEM TECHNOLOGY LEADER

Spark Matrix™ Workforce Engagement Management (WEM) - Q4, 2022

Awarded:

TOP 5 BEST WORKFORCE OPTIMISATION/ENGAGEMENT MANAGEMENT (WFO/WEM)

The 2022 CRM Industry Leader Awards

Awarded:

MOST PROMISING GAMIFICATION SOLUTION PROVIDERS

CIOReview

Awarded:

A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE WINTER 2022 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

Awarded:

A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE SUMMER 2022 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

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2021

Awarded:

OUTBOUND CAMPAIGN MANAGEMENT LEADERSHIP AWARD

Frost & Sullivan

Awarded:

A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE SPRING 2021 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

Awarded:

A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE FALL 2021 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

Awarded:

2021 CAPTERRA SHORTLIST FOR WORKFORCE MANAGEMENT

Capterra

Awarded:

2021 GETAPP CATEGORY LEADER FOR WORKFORCE MANAGEMENT

GetApp

Awarded:

2021 SOFTWARE ADVICE FRONT RUNNER FOR WORKFORCE MANAGEMENT

Software Advice

Awarded:

2021 TOP PERFORMER

FeaturedCustomers.com Call Center Management Software

Awarded:

CONTACT CENTRE TECHNOLOGY AWARD

Alvaria Motivate

Customer Magazine

Awarded:

RESPONDING IN A CRISIS: BEST PARTNERSHIP SOLUTION (TECHNOLOGY) WITH HOIST FINANCE

Gold

European Contact Centre & Customer Service Awards

Awarded:

MOST EFFECTIVE APPLICATION OF TECHNOLOGY WITH HOIST FINANCE

Finalist

European Contact Centre & Customer Service Awards

Awarded:

CLIENT & SUPPLIER AWARDS

Operational Transformation with Hoist Finance

The Forum Awards

Awarded:

SUPPLIER & CLIENT AWARDS

Workforce Optimisation with ShiftTrack

The Forum Awards

Awarded:

REMOTE WORK PIONEER AWARD

Noble Cloud Contact Centre

TMC Net

Awarded:

PRODUCT OF THE YEAR AWARD

Noble IVR Virtual Assistant

Customer Magazine

2020

Awarded:

WINTER 2020 MARKET LEADER

FeaturedCustomers.com Call Center Management Software

Awarded:

STRONG PERFORMER IN THE FORRESTER WAVE: CCAAS 2020

Forrester

Awarded:

TOP 20 AUTO DIALLER SOFTWARE REPORT

TOP 20 PREDICTIVE DIALLER SOFTWARE REPORT

TOP 20 WORKFORCE MANAGEMENT SOFTWARE REPORT

Capterra

Awarded:

A LEADER IN THE WORKFORCE MANAGEMENT CATEGORY OF THE SPRING 2020 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

Awarded:

WFM CATEGORY LEADER, WINTER 2020 G2 ENTERPRISE GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

Awarded:

WFO INNOVATION AWARD

Noble Gamified Learning Management System (GLMS)

Customer Magazine

Awarded:

TECHNOVATION & BEST OF SHOW AWARDS NOBLE CONVERSATIONS ANALYTICS INSIGHT 2.0

PACE

Awarded:

TIM SEARCY AWARD FOR ADVOCACY

Noble Systems Karl Koster

PACE

Awarded:

WORKFORCE INNOVATIONS SOLUTIONS OF THE YEAR AWARD

Noble Gamification

CCW Excellence Awards

Awarded:

CONTACT CENTRE TECHNOLOGY AWARD

Noble Gamification 2.1

Customer Magazine

Awarded:

PRODUCT OF THE YEAR AWARD

Noble Conversations Analytics Insight 2.0

Communication Solutions

Awarded:

PRODUCT OF THE YEAR AWARD

Noble Gamification 2.0

Customer magazine

2019

Awarded:

#1 RANKING, SUMMER 2019 G2 GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

Awarded:

#1 RANKING, SPRING 2019 G2 GRID® REPORT FOR CONTACT CENTRE WORKFORCE

G2

Awarded:

20 MOST PROMISING GAMIFICATION SOLUTION PROVIDERS

CIO Review

Awarded:

CONTACT CENTRE TECHNOLOGY OF THE YEAR

Noble Conversations Analytics Insight

Customer magazine

Awarded:

PRODUCT OF THE YEAR

Noble Gamification Mobile

Communication Solutions

Awarded:

OUTBOUND MARKET LEADERSHIP AWARD

Noble Systems

Frost & Sullivan

Awarded:

PRODUCT OF THE YEAR

Conversations Analytics

Customer magazine

Winning Awards for Over Four Decades

Aspect has received a steady stream of industry awards for 40+ years. Key recognitions from recent years include:

2018

• Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Outbound Systems Market Share Leadership Award
• Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Contact Center Applications Growth Excellence Leadership Award
• Aspect Software and Aspect Via® Enterprise Recognized as 2018 Value Index Leaders for Contact Centres in the Cloud
• Aspect Via® Workforce Management™ (WFM) is named Product of the Year by CUSTOMER Magazine
• Aspect Software Named 2018 CRM Service Leader for Best Contact Centre Infrastructure Software, Best Interactive Voice Response, and Best Workforce Optimisation Solution
• Noble is awarded Best Contact Centre Technology Provider for Noble Gamification in the Collections & Customer Services Awards
• Noble Systems is awarded the Outbound Market Leadership Award by Frost & Sullivan
• Noble Gamification wins the Customer Magazine (TMC) Contact Centre Technology Award
• Noble WEM & Gamification win the Customer Value Leadership Award by Frost & Sullivan
• Noble Systems wins Contributor of the Year Award from the CRC Innovation Council
• Noble Systems wins 2018 Member of the Year Award from PACE
• Noble® Conversations Analytics wins the Customer Magazine Product of the Year Award

2017

• Aspect Software Recognised as a “Best of the Best” Professional Service Organisation by SPI Research
• Aspect Software Named 2017 Frost & Sullivan Thailand Contact Centre Applications Vendor of the Year
• Noble Systems wins the North American Outbound Dialling Market Share Leader Award from Frost & Sullivan
• Noble SmartAccept® wins the Customer Magazine Contact Centre Technology Award
• Noble® Secure Payment Assist is awarded Product of the Year by Communications Solutions
• Noble® Enterprise Solution is named TOP 10 Contact Centre Software and Technology by CallCentreHelper.com
• Noble Systems wins the CECP VANGUARD by PACE
• Noble Systems wins the Vendor of Excellence Award by PACE
• Noble Systems wins the Chairman's Award by PACE
• Noble® Composer Multi-session Agent wins Product of the Year Award by Customer Magazine

2016

• Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence
• Aspect® Unified IP® named a leader in The Forrester Wave™: Contact Centre Interaction Management (CCIM) for Large Contact Centres
• Aspect Software Recognised by Frost & Sullivan as the Workforce Optimisation Industry 2016 Global Company of the Year
• Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates
• Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems
• Aspect Software Named a 2016 Saddletree Research Kachina Award Winner for Innovation in Workforce Optimization
• Noble® Inbound 100 wins Contact Centre Technology Award from Customer Magazine
• Noble Systems is named North American Outbound Dialling Market Share Leader by Frost & Sullivan
• Noble® Harmony (v5.1) is awarded Product of the Year by Communications Solutions
• Noble Systems is awarded the Tech Culture Award by TMCNet
• Noble® Compliance Appliance™ wins Product of the Year by Customer Magazine
• Noble Systems is named a Top 40 Technology Innovator by Technology Association of Georgia

2015

• Aspect Software awarded Frost & Sullivan 2015 Asia Pacific Outbound Systems Market Share Leadership Award
• Aspect Software and its customer Edwardian Group London (EGL) have won the European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology
• Aspect Software Asia Pacific Named CIO Choice 2015 for Contact Centre Solution
• Noble Systems is named North American Outbound Dialling Market Share Leader by Frost & Sullivan
• Noble® Maestro v8 wins Product of the Year by Communications Solutions
• Noble® Messaging Management Console wins the Contact Centre Technology Award by Customer Magazine
• Noble® TCPA Compliance Solution wins the Technovation Award by PACE
• Noble Systems is named a Top 40 Technology Innovator by The Technology Association of Georgia
• Noble CallTech® Total Contact is named Product of the Year by Customer Magazine

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