Dec 9, 2021 – Orlando, FL – Alvaria announced today that Frost & Sullivan has named them as the recipient of the 2021 Best Practices Customer Value Leadership Award based on its recent analysis of the North American outbound campaign management market.
Michael Harris, Chief Product Officer and CMO for Alvaria, accepted the honour on behalf of the company at Frost & Sullivan’s Excellence in Best Practices Awards Gala, an annual black-tie event celebrating the achievements of the industry’s innovators, disruptors, and leaders.
“The number of compliance-related class action lawsuits in the contact centre industry is rising year over year,” said Harris. “The necessity has never been greater for outbound solutions that meet and exceed regulatory requirements while at the same time improving the quality and effectiveness of customer interactions. The Alvaria CX Suite provides the contact management and self-service tools the industry needs. It’s an honour and we’re pleased Frost & Sullivan recognizes our customer-first philosophy.”
“Frost & Sullivan estimates that the Alvaria share in debt collection and compliant outbound dialling tops the industry,” added Nancy Jamison, Industry Director, Digital Transformation Practice at Frost & Sullivan. “Beyond compliance, the company’s outbound portfolio shines in enhancing customer satisfaction (CSAT). Alvaria outbound campaign management is highly tuned to connecting with customers when relevant for them and allowing two-way interaction when and on the channel of customer choice.”
Additional information regarding the criteria applied by Frost & Sullivan and the Alvaria outbound campaign management solution portfolio can be found HERE.
About Alvaria
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com.
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