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Alvaria News & Events: October 2021
October 28, 2021
Alvaria Motivate Wins 2021 Contact Centre Technology Award
The 16th-annual Contact Centre Technology Award, presented by CUSTOMER Magazine, honours organisations and technologies that have embraced technology as a key tool for customer service excellence. The award distinguishes their success as innovators, thought leaders and market movers in the contact centre and customer care industries.
Alvaria has been named a winner of a 2021 CUSTOMER Magazine Contact Centre Technology Award. Alvaria Motivate has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience.
Alvaria User Group Webinar: Joyful Living: More Peace, Balance and Happiness
We can and do tolerate a lot of lifestyle-imbalance, but we don’t need to. Who doesn’t want a harmonious joyful life? Take the reins and make it happen. Join us on Thursday, November 11th at 12:00 PM EST / 9:00 AM PST and learn how you can live a balanced, energetic and fulfilling life with no burnout, less stress and more joy. Get simple solutions for resolving your burnout, re-igniting your purpose and joy and creating life balance.
ACE 2021 On Demand – Two Weeks Left
ACE 2021: Come Together was jam-packed with some incredible sessions: President & CEO Patrick Dennis shared the company’s business strategy, the product leadership team took a deep dive into the Alvaria product roadmap and Alex Hunter, former global Head of Digital for the Virgin Group, delivered the keynote session, Creating Loyalty in a Connected World. Plus, analysts from IDC and Frost & Sullivan shared their perspectives, Alvaria product team leaders offered specific product deep dives and roadmaps, we held sessions covering tricks and tips and much more.
If you were unable to attend, you can see everything on-demand now through November 15th for just $49 when you register with the discount code ACE2021-ONDEMAND.
PRODUCT
Empower today’s on-the-go agents with the most advanced enterprise contact centre solutions. On Friday, October 29th Alvaria Workforce Engagement Management v21.1 will be generally available. Alvaria WEM elevates the role of contact centre agents with advancements in automation and self-service. Upgrade to Alvaria WEM v21.1 today and further optimise and engage your workforce, improve compliance and drive perpetual improvement of the contact centre.
REPORT
CFPB Debt Collections Practices Guidelines
The Consumer Financial Protection Bureau (CFPB) Fair Debt Collection Practices Act (FDCPA) will take effect on November 30, 2021. It will be imperative for outbound solutions to be designed around flexible configuration capabilities that reduce costs while balancing productivity with compliance. In the report New Rule Ready: Outbound Technology Solutions in an Era of Techno Consumerism, Stephen Loynd, TrendzOwl founder and principal, frames the market issues and methods for achieving “compliant by design” outbound
EBOOK
10 Ways to Improve the Customer Experience
Today’s customers prefer to help themselves. Rapid advancements in technology have created the age of instant gratification and minimal patience. Modern consumers, also known as “now” consumers, are less inclined to wait in line for a customer service representative. In order to stay competitive, businesses must adapt. Read our eBook, 10 Ways to Improve the Customer Experience and Your Bottom Line with Self-Service to learn more.
Upcoming Events
Alvaria User Group Webinar: Joyful Living: More Peace, Balance and Happiness
Thursday, November 11, 2021 - 12 PM EDT/9 AM PDT
Experience how Alvaria can help teams be at their very best
Better engagement, productivity, and so much more
