Alvaria News & Events: June 2022

Customer Experience Industry Veteran, Jeff Cotten Named New Chief Executive Officer

We are pleased to introduce our new Chief Executive Officer, Jeff Cotten.

Jeff is a culture-driven and customer-focused executive leader with more than two decades of high delivery results in the information technology sector. He has led transformations and growth at large enterprise companies in addition to incubating multiple new businesses to $100M+ revenue. He is highly effective in building and leading teams with deep operational experience in market strategy, building go-to-market teams and models for growth acceleration and driving enterprise-wide operational excellence.

Most recently, Jeff was Chief Executive Officer at Tenfold, a VC backed startup. Prior to Tenfold Jeff spent 10 years at Rackspace where he held many different positions including building their first enterprise sales team, running international operations while living in Europe and interim CEO and President.

Read the Press Release

Early Bird Rates End Soon! ACE 2022: Alvaria U, Ready. Set. Grow.

Don’t miss your chance to save! Early bird registration ends Tuesday, July 5th.

Join us at the Venetian Resort in Las Vegas, September 11 – 15 for ACE 2022: Alvaria U, Ready. Set. Grow. for a live, in-person event that’s like nothing you’ve ever seen before!

NEW THIS YEAR

Choose from three unique on-site experiences:

STUDENT EXPERIENCE
Designed for managers, supervisors, team leads, functional administrators, subject matter experts and partners. You’ll have the opportunity to leave ACE 2022 with a Certified Associate Certification on our CX and WEM products.
Learn more
PARTNER EXPERIENCE
Targeted learning for our channel, technology or independent software vendor partners. Expand your sales toolset with knowledge, tips and strategies and earn your Certified Seller status.
Partners may also choose to participate in the Student Experience or Business User Experiences.
Learn more
BUSINESS USER EXPERIENCE
Curated discussions for executives and managers to impact your CX, with a focus on operations and strategies, industry trends and business intelligence.
Learn more

Unable to attend in person but would like to stream the CEO address, keynote, and product roadmap sessions? Check out our virtual option September 13 – 14. Register during the early bird period for complimentary access.

See What’s New In Accelerate ‘22

Accelerate ‘22 is the fastest way to get updates on our product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more!

Get unlimited access to topics curated for our current and future customers and partners. New sessions are added regularly, plus we have a wide variety of on-demand sessions.

Don’t miss these upcoming sessions:

EA Exclusive — The Brand New Alvaria CX Suite

Tuesday, July 5, 10:00 AM BST / 11:00 AM CET

Driving Compliant Campaigns with Outbound Compliance Tools

Thursday, July 7, 1:00 PM EDT / 10:00 AM PDT

SURVEY

Tell Us What You Think: The Alvaria Community

We’re eager to know what you think about the new Alvaria Community.

The Alvaria Community is your community! We want to know what you like or don’t like about it, your suggestions for improving or expanding it, and more. We are listening and want to hear what you think.

Take our five-minute survey to share your opinions.

Take the Survey

RELEASE

Now Available: Alvaria CX 22.1

Alvaria CX Suite 22.1, our flagship on-premises and private cloud contact centre solution, is now available.

Making up the components of the Alvaria CX Suite are Voice Agent, our inbound voice solution, Compliant Outreach, the central compliance hub for attempt and consent tracking, Advanced Outreach, the Alvaria outbound campaign management and engagement tool, Omni Agent, which delivers multichannel choice and omnichannel experiences for customers on their channel of preference and Fraud Detection, a technical verification solution that proactively monitors and prevents fraudulent transactions...

RELEASE

Just Released: Alvaria Prophecy 22

Alvaria Prophecy 22 is now generally available for on-premises deployments. This release has features that will support the upcoming integration between Alvaria CXP/Alvaria Prophecy and Alvaria CX Suite. This integration will be available once Alvaria CXP 22 is available – targeted for release in August 2022. Alvaria Prophecy 22, Alvaria CXP 22, and Alvaria CX Suite 22.1 will all be required for customers who want an integration between Alvaria CXP/Alvaria Prophecy and Alvaria CX Suite. This integration will allow customers to use Alvaria CXP/Alvaria Prophecy as the IVR/self-service solution for Alvaria CX Suite. This means that customers will be able to use Alvaria CXP/Alvaria Prophecy to build AI-powered voicebots with the ability to transfer callers to live Alvaria CX Suite agents based on the voicebot’s analysis of the call.

Read the Data Sheet

See the Full Release Notes

Alvaria Community

Ask questions. Get answers. Share experiences. Join the conversation in the Alvaria Community.

Upcoming Events

Accelerate ‘22: EA Exclusive — The Brand New Alvaria CX Suite

Tuesday, July 5, 10:00 AM BST / 11:00 AM CET

Accelerate ‘22: Driving Compliant Campaigns with Outbound Compliance Tools

Thursday, July 7, 1:00 PM EDT / 10:00 AM PDT

ACA Interational Convention & Expo

July 20 – 22, 2022 – Orlando, Florida

Learn More