Alvaria News & Events: February 2022

February 24, 2022

Alvaria Customer Advisory Councils

Collaborate with Alvaria on the Future of CX. The Alvaria Customer Advisory Council was designed to give our customers a forum to share their unique perspective on future enhancements, capability, innovation, ease of use and ROI on the full spectrum of our products.

This select group of customer leaders will participate in focused discussions with the Alvaria product teams regarding our product roadmap strategy and the contact centre industry.

Selected members meet regularly with Alvaria product leadership and play an active role in guiding future product development and prioritisation.

Get more details about serving or nominating a colleague.

Learn More

Nominations for the 2022 Councils close on Friday, March 11.

Analyst Report – DMG Consulting: The State of Artificial Intelligence in the Contact Centre

Artificial intelligence (AI) is fundamental in enhancing the customer experience due to its ability to decipher customer expectations and deliver this information to agents.

DMG has created a special report on The State of Artificial Intelligence in the Contact Centre. This report focuses on the potential and practical applications of artificial intelligence in the contact centre.

Get the report to learn more about:

AI-enabled systems and applications for contact centres
Targeted AI systems and applications such as transcription, real time guidance, predictive behaviour routing and predictive analytics
Emerging AI systems and applications for contact centres, including workforce management, customer journey analytics, customer relationship management, contact centre performance management, automated call distribution and dialler and campaign management
Contributing AI systems and applications, encompassing robotic process automation, intelligent hiring, desktop analytics, knowledge management, voice biometrics and surveying

Download the Report

Alvaria Customer Care: Premier Support

Maintaining reliable systems is critical to your company’s success. When your customer experience is impacted, so is your bottom line. You require the highest level of support and proactive care because your customers and the success of your business depend on it.

Keep reading to learn more about the benefits of Alvaria Premier Support.

See the Data Sheet

VIRTUAL EVENT

CX Connect

Plan to join us March 15 – 17 at CX Connect. This free virtual event offers three days of thought-provoking presentations from customer experience experts, recommendations on the major topics affecting customer experience today and more.

You won’t want to miss our Keynote session, The De-Centered Contact Centre, Building Customer Loyalty in the Next Normal, hosted by Alvaria CTO, David Funck on March 17th, 11:00 AM – 12:00 PM EST. He’ll share how contact centre leaders can leverage every customer encounter to drive lifetime loyalty and how tremendous tech advances of recent years can help us execute successfully on a new vision.

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CX Your Customers Will Love

Chances are, we’ve all had an amazing customer experience over the course of our lives. We likely told our friends, posted on social media and have had residual good feelings, also known as warm and fuzzies, when we think of the company. So much so, we’ve become staunchly loyal to that brand.

It’s also a very real probability that we’ve all had a less than stellar experience, in which we’ve also told our friends, posted on social media and have had not-so-great feelings about the organisation.

So, the million-dollar question is: what can you do to increase the likelihood of your customers experiencing the first scenario, including the staunch loyalty, and repeat business...

Keep Reading

IN-PERSON EVENT

SWPP

Join us April 4 – 6 at the Omni Nashville Hotel in Nashville, Tennessee for the SWPP Annual Event. Alvaria is hosting two breakout sessions; the first, Workforce in the Agile Age, April 4th at 10:45 AM, will cover migration, the implementation process, and procedure factors such as performance metrics, attrition rates, schedule flexibility, reserve seating and more. The second session, Reduce Attrition with Engaging Solutions that Put Your Employees First, April 6th at 8:45 AM, will offer a true success story of how one organisation combined Workforce Management and Game Mechanics to reduce attrition, and discuss how the integrated solutions contributed to their overall organisational success.

Plus, be sure to stop by our booth to talk to our WEM experts and for your chance to win a pair of Bose headphones.

Upcoming Events

22 in ‘22: Alvaria All-Access Web Series

Details Coming Soon!

CX Connect Virtual Event

**Don’t Miss Our Keynote Session**

March 15 – 17, 2022

SWPP Annual Conference

April 4 – 6, 2022 – Nashville Tennessee

Get Details

**SAVE THE DATE**

ACE 2022, September 13, 2022