Alvaria Education Services Newsletter: March 2022

A Message from Education Services

Alvaria Education Services is fully committed to providing our customers and partners with quality training that will not only deepen your knowledge, but also increase productivity. We continue to change the way we bring training to our customers and partners, giving you more options to learn on your terms. Within the next quarter you can expect to see a roll-out of our new Hands-On Lab offering, available to our premium subscription holders. This offering gives you the opportunity to put into practice what you have learned in the classroom by scheduling an 8-hour window that fits into your schedule.

We’d like to congratulate everyone who has passed one of our certification exams. We applaud your efforts! We will continue to release new certification exams and classes weekly. We’re proactively modifying and updating our curriculum to cater to your training needs and set you up to surpass your goals.

We want you to get the most out of your Alvaria Learning Subscription. If you need help navigating our Learning Management System, please reach out. We can walk you, or your team, through the entire process and assist you with building a training plan and registering for classes.

Get Certified with Alvaria Certifications

Further your knowledge and demonstrate your expertise with our industry-leading software with an Alvaria certification. We have a wide array of certifications available with more coming soon.

Learn more about how to get started.

Alvaria CXP

• Alvaria CXP Certified Developer Professional
• Alvaria CXP Certified System Admin Hosted Professional
• Alvaria CXP Certified System Admin Premise Professional
• Alvaria CXP Certified Hosted Expert
• Alvaria CXP Certified Premise Expert
• Alvaria CXP Certified Development Expert – Avail Q2 2022
• Alvaria CXP Partner Certified Expert – Install and Support – Avail Q2 2022

Alvaria Quality

• Alvaria Quality Certified Professional
• Alvaria Quality Certified Expert (highest certification)

Alvaria Performance

• Alvaria Performance Certified Professional

Alvaria Motivate

• Alvaria Motivate Certified Professional
• Alvaria Motivate Partner Certified Master

Alvaria Cloud Contact Management

• Alvaria Cloud Contact Management Professional (Via) – Available March 31, 2022

Alvaria CX Suite

• Alvaria CX Suite Certified Professional (Internal Only) – Available March 31, 2022
• Alvaria CX Suite Certified Professional (Private and Public Cloud) – April 30, 2022
• Alvaria CX Suite Certified Expert (Private and Public Cloud) – TBD
• Alvaria CX Suite Certified Master (Private and Public Cloud) – TBD

Aspect® Unified IP®

• Aspect Unified IP Premise Certified Professional
• Aspect Unified IP Premise Certified Expert
• Aspect Unified IP Premise Certified Master
• Aspect Unified IP Premise Partner Certified Master (Support)
• Aspect Unified IP Premise Partner Certified Master (Installation)

Alvaria Workforce

• Alvaria Workforce Certified Professional
• Alvaria Workforce Certified Expert
• Alvaria Workforce Premise Certified Master – Avail Q2 2022
• Alvaria Workforce Premise Partner Certified Master (Support) – Avail Q3 2022
• Alvaria Workforce Premise Partner Certified Master (Installation) – Avail Q3 2022

Newly Certified Customers

Congratulations to the following customers, partners and employees for completing our certification programs.

Alvaria CXP Certified Developer Professional

Cynthia Schneider, Alvaria

Sundararaj N., Alvaria

Alvaria Quality Certified Professional

Ajith Thaniyath, Alvaria

Joshua Wilson, Alvaria

Alvaria Quality Partner Certified Expert - Install and Support

Antonis Deligiannis, Comsys CX

Alvaria Workforce Certified Professional

Joel Blom, Alvaria

Randolph Ramsdell, Alvaria

Robert Chandler, PG&E

Selim Tutar, Alvaria

Shalini Das, Alvaria

Tumoyia Biggs, Alvaria

Aspect Unified IP Premise Certified Professional

Brian Haley, Alvaria

Katrina Uy, Alvaria

Aspect Unified IP Premise Partner Certified Master – Installer

Daniel Ganaha, iLink Solutions

Hasitha Perera, ARK Insights

Hon Tian Lim, Lambda Technologies

Jenn Yung Hew, Call Design

Jerry Huang, GAPS Solutions Limited

Sheng Chun Wang, GAPS Solutions Limited

Tushar Anjarlekar, CS Infocomm

Ye Yi, NTT

Aspect Unified IP Premise Partner Certified Master – Support

Eduardo Araujo da Silva, Resolutte

Hon Tian Lim, Lambda Technologies

Jenn Yung Hew, Call Design

Jerry Huang, GAPS Solutions Limited

Sheng Chun Wang, GAPS Solutions Limited

Tushar Anjarlekar, CS Infocomm

Ye Yi, NTT

New Classes Available

We can help you learn the ropes of the software applications your business is using, to make you and your entire team more efficient and productive. We’re continually offering new classes. Find out more about our offerings, availability and how to register for classes.

Alvaria Workforce 21.1

• Alvaria Workforce 21.1: Upgrade Essentials
• Alvaria Workforce 21.1: Agent Fundamentals
• Alvaria Workforce 21.1: Supervisor Fundamentals
• Alvaria Workforce 21.1: Multi-Channel Forecasting Fundamentals
• Alvaria Workforce 21.1: Multi-Channel Scheduling Fundamentals
• Alvaria Workforce 21.1: Multi-Channel Performance Fundamentals

Alvaria Cloud Workforce

• Cloud Workforce: Agent Fundamentals
• Alvaria Cloud Workforce: Team Lead Fundamentals
• Alvaria Cloud Workforce: Workforce Engagement Management Administrator Essentials
• Alvaria Cloud Workforce: Remote Desktop Essentials
• Alvaria Cloud Workforce: User Administration Fundamentals
• Alvaria Cloud Workforce: Workforce Engagement Management Planning Fundamentals

Alvaria Performance 21.1

• Alvaria Performance 21.1: Upgrade Essentials
• Alvaria Performance 21.1: Agent Fundamentals
• Alvaria Performance 21.1: Supervisor Fundamentals
• Alvaria Performance 21.1: Administrator Design Essentials
• Alvaria Performance 21.1: Administrator Data Source Essentials

Alvaria Engagement Analytics 2020.12

• Alvaria Engagement Analytics v2020.12: Configuration
• Alvaria Engagement Analytics v2020.12: Essentials

Alvaria Quality 21.1

• Alvaria Quality 21.1: Agent Essentials
• Alvaria Quality 21.1: Mentor Essentials
• Alvaria Quality 21.1: Administrator Essentials
• Alvaria Quality 21.1: Disaster Recovery Essentials
• Alvaria Quality 21.1: Upgrade Essentials

Instructor Spotlight: Elmer Perdue

Between his time at Noble Systems and Alvaria, Elmer has nearly 28 years of contact centre experience. Elmer started his career as an agent and contact centre manager and then transitioned into Support, Implementation and Training. His career path has allowed him to travel extensively and live abroad; spending months at a time in destinations he had previously only dreamed of visiting. Along the way, he has gotten to know many clients as well as their families and friends and learn about their culture; while having fun as he gets the job done. Elmer loves helping his co-workers and clients, and his main goals are to help others succeed and to share his knowledge regarding our products and processes.

Elmer lives in Atlanta, Georgia with his wife Leisa and their three cats. Outside the office, Elmer enjoys walking in his local park, attending live music and shows, dining out and volunteering at various charities with his wife. He is a fan of science fiction and comics. As a lover of music, Elmer occasionally writes songs and poems to entertain his cats.

Save the Date: The Alvaria Community is Coming April 25th

Alvaria is reshaping CX. We work hard every day to help our customers improve employee experience which, in turn, improves the overall customer experience. But we also want to improve the experience our customers have with us every day. Online communities are one of the most effective ways for brands, consumers, employees and individuals within specific industries to engage and learn from each other. And this is why we’re introducing the Alvaria Community.

The new Alvaria Community will empower Alvaria users with more knowledge, self-service options, real-time access to peer-to-peer collaboration, product release information and much more.

The community will offer 24/7/365 availability with elevated search features allowing users to find answers faster. Our knowledge base is searchable and filterable with more than 5,000 resolutions to common product and solution questions. Users can collaborate with others by asking questions, answering questions to share experiences, and contributing feedback and tips that inspire. Plus, the community will keep users informed on products, solutions and organisational news and announcements.

Get more details on our blog, or register now.