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Alvaria News & Events: March 2022
March 29, 2022
Save the Date: The Alvaria Community is Coming April 25th
Alvaria is reshaping CX. We work hard every day to help our customers improve employee experience and in turn, improve customer experience. But we also want to improve the experience our customers have with us every day. Online communities are one of the most effective ways for brands, consumers, employees and individuals within specific industries to engage and learn with each other. And this is why we’re introducing the Alvaria Community.
The new Alvaria Community will empower Alvaria users with more knowledge, self-service options, real-time access to peer-to-peer collaboration, product release information and more.
The community will offer 24/7/365 availability with elevated search features allowing users to find answers faster. Our knowledge base is searchable and filterable with more than 5,000 solutions to common product and solution questions. Users can collaborate with others by asking questions, answering questions to share experiences, and contributing feedback and tips that inspire. Plus, the community will keep users informed on products, solutions and organizational news and announcements.
Get more details on our blog or register now.
Watch the Keynote: The De-Centered Contact Center, Building Customer Loyalty in the Next Normal
Earlier this month, David Funck, Alvaria Chief Technology Officer, presented a keynote session at CX Connect, a virtual event that dug into the major topics currently affecting customer experience.
Expectations for great contact center experiences are higher than ever. And, considering the enormous challenges of the “great resignation,” acquiring and retaining talent is tougher than ever. Across industries in every competitive landscape, companies are racing to meet the “next normal.”
In The De-Centered Contact Center, Building Customer Loyalty in the Next Normal you’ll better understand how:
- Contact center leaders can flip these headwinds and turn them to an advantage
- Tremendous tech advances of recent years can help us execute successfully on a new vision
Plus, learn the top three priorities for delivering frictionless CX in 2022.
Trailblazers: Women in Telephony
On March 8th, we celebrated International Women’s Day, a global day celebrating the social, economic, cultural and political achievements of women. The day also marks a call to action for accelerating women's equality.
See how far we come from “number please” and learn more about the women to whom we owe our thanks for their contributions to today’s communications world.
BLOG
Employee turnover has always been one of the biggest obstacles to the call center industry. Company missions, and visions all mean nothing if your organization can’t maintain consistency. Unfortunately, the employee churn is contagious; and can signal to an otherwise healthy team that it’s time to jump ship. One way to neutralize this threat is to treat onboarding not as a process that lasts 90 or 120 days, but rather as a continuous responsibility of the management.
We’ll get back to onboarding in a minute, but first let’s address the elephant in the call center, and most other service industries as well: The Great Resignation. You’ve probably seen and felt the effects of it in restaurants, gyms, grocery stores, retail, and most B2C point-of-contact services. The combination of COVID-19 transmission and public health fears along with an emphasis on the decision of many employees to simply demand more from their careers has fueled a mass exodus from the customer service industry...
WHITE PAPER
Legal and Regulatory Outlook for Workforce Engagement - Will You Be Ready?
These past two years have been extremely impactful on the legal and regulatory front. The two most notable events include the implementation of the European Union’s General Data Protection Act and the California Consumer Privacy Act, which went into effect June 20, 2021. There are many other international, federal, state, and local laws and regulations that were passed or went into effect during these past two years and the number of initiatives appears to be increasing. Legislators at all levels are feeling pressure from voters to protect individual privacy and help prevent the major security lapses that have proved costly to consumers and to corporate reputations.
While compliance may not always be top of mind in busy contact centers, you can be sure that compliance is very important to the senior executives that are responsible for the overall company success...
EVENT
See Alvaria at the SWPP Annual Conference
Are you attending the SWPP Annual Conference, April 4 – 6 at the Omni Nashville Hotel in Nashville, Tennessee? Be sure to attend our breakout sessions for your chance to win a pair of Bose headphones: Workforce in the Agile Age, April 4th at 10:45 AM, will cover migration, the implementation process, and procedure factors such as performance metrics, attrition rates, schedule flexibility, reserve seating and more. And Reduce Attrition with Engaging Solutions that Put Your Employees First, April 6th at 8:45 AM, will offer a true success story of how one organization combined workforce management and game mechanics to reduce attrition and discuss how the integrated solutions contributed to their overall organizational success.
Plus, check your conference bag and come by our booth for a coffee on us, speak with our WEM experts and enter for your chance to win an LCD TV.
Upcoming Events
Accelerate ‘22: All-Access Web Series
Details Coming Soon!
SWPP Annual Conference
April 4 – 6, 2022 – Nashville Tennessee
**SAVE THE DATE**
Alvaria Customer Experience - ACE 2022
September 13- 15, 2022
The Venetian Resort, Las Vegas
Details Coming Soon!
Experience how Alvaria can help teams be at their very best
Better engagement, productivity, and so much more
