Skip to main

About Alvaria

Celebrating 50 years of contact center innovation

Woman speaking on the phone while watching her laptop

Two brands with distinct focuses and a shared commitment to excellence.

Alvaria continues to lead in outbound contact center solutions.

Aspect has been reintroduced to concentrate on pioneering workforce technology.

This strategic distinction allows each brand to specialize and innovate within their respective areas, ensuring we deliver the best possible solutions to our customers.

Man looking at his laptop with a dog sitting on his lap
32M

facilitated engagements and counting

$300M

on client’s savings since opening shop

40%

average engagement increase after alvaria

Experience how Alvaria can help teams be at their very best

Better engagement, productivity, and so
much more

Request a Demo
Woman browsing on her phone while sitting on a couch with a laptop on her lap
Alvaria leadership

Alvaria is the leader in contact center infrastructure, building the world’s most compliant and intelligent outreach solution.

Michael Judd

Chief Executive Officer, Alvaria CX

Michael Judd is a strategic leader, innovator, and value creator with an impressive track record in business acceleration and operational excellence. Before joining us, Michael held various top executive roles in both VC and PE-backed technology companies, as well as multiple senior GM roles during his 14 years at DXC. Michael's proficiency manifests in propelling technology companies to new heights, placing great emphasis on fiscal discipline, operational excellence, and team building. His leadership has spanned globally, guiding teams in the development of state-of-the-art software and hardware services and products. He currently resides with his family in Southern California.

Michael Gruet

Chief Financial Officer

Mike boasts a decade of financial leadership within VC-backed and public SaaS firms. Recently, he contributed in varied roles at LivePerson, a digital engagement and conversational AI powerhouse, from M&A integration to bolstering the finance division. Before that, as CFO of Tenfold, a contact center tech integrator, Mike was instrumental in reigniting growth and orchestrating a successful acquisition in 2021. His background also includes risk management in banking, focusing on capital adequacy. Passionate about aligning finance with organizational goals, Mike thrives in developing creative solutions alongside company leaders to meet financial targets.

Dan Plunkett

Head of Sales

Jill Lenmark

Head of Marketing

Jim Pafford

Head of Research & Development

As a technology leader for 25+ years, Jim is responsible for Architecture, Software Development, and R&D Operations. Jim’s focus is on using his competitive drive to help the Alvaria R&D team meet its maximum potential; resulting in innovative, high quality software and operational excellence. Jim is passionate about a team first, common sense, put yourself in the “Customer’s shoes” approach to solving complex problems.

Josue Rodriguez

Head of Client Success

Steve Biondi

Head of Business Development and Partnerships

Stephanie Wenzel

Human Resources Business Partners

Lynn Parkin

Contract Management
Aspect Leadership

Building upon more than 50 years of industry-leading experience, Aspect is reimagining workforce management tools with a new approach to innovation.

Darryl Kelly

Chief Executive Officer, Aspect

Darryl Kelly is more than a big picture thinker. With a 15-year journey in the CX domain, he embraces curiosity and challenges the status quo, embodying both scientist and artist roles. Over the years, he's driven disruptive, customer-centric innovations in the Customer and Employee Experience market. From overcoming houselessness in middle school, consulting at Accenture, to ascending to C-suite roles in revenue and strategy, Darryl has tackled complex initiatives, transformed organizations, and boosted both productivity and profits. Residing in Colorado with his family and two loving dogs, he remains a dedicated problem-solver in the CX world.

Amy Link

VP, Business Development

Elio Yepez

VP, Customer Success

Kelly Maiden

VP, Marketing

Kevin Nolan

VP, Research and Development

Royce Haynes

VP, Product

Stephen Krieger

Chief of Staff

Global office locations

North America

Boulder, Colorado, USA

2755 Canyon Blvd
#03–101
Boulder, CO 80302

Atlanta, Georgia, USA - Global HQ

211 Perimeter Center Parkway
Suite 200
Atlanta, GA 30346

Chicago, Illinois, USA

955 Parkview Boulevard
Lombard, IL 60148

Latin America & The Caribbean

San Juan, Puerto Rico

Metro Office Park, 7 C. 1 Suite 204
San Juan, Guaynabo 00968
Puerto Rico

Mexico City, Mexico — LATAM HQ

Ave. Río Churubusco 601 Torre M, Piso 9 Oficina 111, Xoco
Ciudad De Mexico
México, 03330

Bogota, Colombia

17th Floor Tierra Firme Tower, Tierra Firme Complex
Carrera 9 N°115-06/30
Bogota, Colombia

São Paulo, Brazil

Av. Paulista, 1374 - Andar 11 - 11B128
Bela Vista, São Paulo SP 01310-100, Brazil

Europe & Africa

London, United Kingdom

Heathrow, Stockley Park, The Square,
6-9 The Square Stockley Park
Uxbridge Middlesex, UB11 1FW UK

Madrid, Spain

Palacio de Miraflores
Carrera de San Jerónimo, 15, pl. 2
28014 Madrid, Spain

Cologne, Germany

6th floor, Erna-Scheffler-Strasse 1a,
51103 Cologne Germany

Geneva, Switzerland

Geneva Balexert Tower, Avenue Louis-Casaï 18
1209 Geneva, Switzerland

Rotterdam, Netherlands

Rotterdam The Mark, Fascinatio Boulevard 220
3065 WB Rotterdam, The Netherlands

Rome, Italy

Piazza del Popolo
18, Rome, Italy, 00187

Claregalway, Ireland

Units 8A & 9,
Claregalway Corporate Park
Claregalway, County Galway H91 TY2R Ireland

Asia Pacific

New Delhi, India

23, Hanuman Rd, Hanuman Road Area
Connaught Place
New Delhi, Delhi 110001, India

Singapore — APAC HQ

Marina Bay Financial Centre Tower 35000
12 Marina Boulevard, Level 17 Singapore 018982

Makati City, Philippines

41st Floor, Regus GT Tower International
6813 Ayala Avenue Corner H.V. Dela Costa, St,
Makati City, Philippines 1226

TAGUIG City, Philippines

Room 3508, 35F Eco Tower Building,
32nd Street cor. 9th Street, BGC
Taguig City, 1634 Philippines

Bangkok, Thailand

Bangkok Exchange Tower, Unit 2901-2904
Level 29, 388 Sukhumvit Road,
Klongtoey Subdistrict, Klongtoey District
Bangkok Thailand 10110

Sydney, Australia

Level 16 & 17, 1 Denison Street,
North Sydney, New South Wales,
Australia 2060

Dalian, China

#04 Room 218,
Building 8 Digital Plaza
Shahekou District,
Dalian, Liaoning, China 116023

Hong Kong, China

35/F Central Plaza, 18 Harbour Road
Wanchai, 040 Hong Kong

Tokyo, Japan

7F & 8F Humax Ebisu Bldg,
Ebisu Minami 1-1-1, Shibuya-ku,
Tokyo 150-0022 Japan

Bangalore, India

Embassy Star (2nd Floor)
No 8 Palace Road, Vasanth Nagar
Bangalore India, 560-052

Seoul, South Korea

R545, Kukdong Bldg, 15-1
Gukhoe-daero 70-gil
Yeongdeungpo-gu,
Seoul 07238 South Korea