Powering a brighter future of workforce, with the new Aspect

Building upon more than 50 years of industry-leading experience, Alvaria has brought Aspect back as a brand that will reimagine workforce management tools with a new approach to innovation. As a brand that shaped the modern contact center with groundbreaking innovations like the first Automatic Call Distribution (ACD) system and the first Workforce Management Software, Aspect’s legacy is unparalleled and we’re proud to bring it back as an Alvaria brand.

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Why now?

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The global pandemic plus rapid advancements in technology have accelerated workforce needs beyond what was predicted. Whether in-office, hybrid, or remote, companies are navigating more complex demands than ever, without the tools to meet the needs of the modern frontline employee.

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With these changes, businesses must rethink strategies. The complexity of the market has surpassed the solutions available, creating an urgent need for technology that not only solves problems but also empowers humans to thrive.

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The WEM product suite we shared with thousands of customers as “Alvaria” is now known as Aspect’s Workforce Enterprise Suite. This product suite is a testament of our dedication to creating robust, feature-rich tools that enhance productivity, streamline operations, and elevate employee engagement.

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But Aspect’s vision for the future doesn’t stop there.

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Aspect is excited to introduce WorkforceOS, a new, intuitive workforce engagement platform designed with the user experience at its core. This platform is easy to use and feels familiar, like the technology your teams are already comfortable with. They’ve built this platform to continue to serve large teams of all types alongside our existing technology, ensuring we’re creating comprehensive solutions that genuinely make a difference in people’s work lives.

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The return of Aspect is not just a revival of a brand; it’s a bold step forward. Both Alvaria and Aspect are here to empower organizations with the tools they need to thrive in the evolving world of work, driven by the same spirit of innovation that has defined us for decades.

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Join Alvaria as we celebrate the next chapter for Aspect — one that promises a brighter future for the workforce. Interested in learning more? Visit aspect.com.

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