Alvaria and CallMiner Redefine Innovative Partnership Dynamics

At Alvaria, we rely on our technology and the expertise of our expansive partner ecosystem to help solve business challenges and unlock solutions faster. Our partners work alongside us to provide the industry’s best  enterprise-scale customer experience and workforce management solutions. CallMiner, a leading provider of conversation intelligence software, continues to be a valued partner of Alvaria, and through our evolved partnership, we have achieved remarkable success in gaining insights into omnichannel interactions.

Alvaria is excited to highlight the enhanced capabilities brought forth by our innovative collaboration with CallMiner. This collaboration has transformed our approach to the way quality management is handled today, and our partnership exemplifies our commitment to pushing the boundaries of what’s possible in the realm of conversation analytics and intelligence.

With CallMiner, organizations can analyze multichannel conversations at scale, combining deep domain expertise with cutting-edge AI technology and machine learning. Contact center leaders can use CallMiner to improve operational efficiency, search for trends and emotions in conversations, such as sentiment, and use those insights to identify areas of opportunity and improve performance post-interaction and in real time. Business leaders outside of the contact center, including customer experience, sales, product development and more, can use CallMiner to build prediction models and identify the most impactful insights to act on. Together, Alvaria CX and CallMiner improve your quality management processes by providing a holistic view into 100% of your multichannel interactions, easily surfacing valuable and actionable insights to drive business performance.

Customers are already seeing success when leveraging CallMiner and Alvaria together. In the case of Hoist Finance, a European financial services organization, Hoist Finance used the power of Alvaria and CallMiner to drive a culture of above-and-beyond customer support, remove risk, and gain actionable insights to drive organization-wide improvement. As a result, Hoist Finance was able to drive operational optimization and return on investment including a 46% deduction in silence in the first three months.  

In conclusion, Alvaria is thrilled to showcase the remarkable advancements stemming from our collaboration with CallMiner. The joint capabilities offered by Alvaria and CallMiner empower organizations like yourself with cutting-edge technology and as we continue to witness success stories unfold, we remain dedicated to shaping the future of customer experience through this powerful partnership.  

Ready to revolutionize your approach to customer experience and discover the difference that conversational intelligence can make? Explore the possibilities! Click here to learn how we can help elevate your business performance today!

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