Solutions Overview

Transforming how people interact with companies

Empower your contact center teams and optimize workforce engagement while enhancing customer interactions. We go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal.

Helping companies show customers their best side, and work smarter with future-forward tools

Smarter planning & future-proof scheduling

We give teams flexibility so their performance is at its best and the customer's experience is even better.

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Seamless inbound integration

Get the best of both worlds with integrations that seamlessly crossover with your CX platforms.

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Confident compliant outbound

Build customer trust easily, operating compliantly, with confidence.

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Automate & increase productivity

Solve problems and make changes quicker than ever before.

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Understand & optimize operations

Maximize operational efficiency and make informed decisions.

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Empower smarter teams

Motivate your employees to create an optimal working environment, establishing contact center efficiency.

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Proactively engage customers

Make better, more impactful connections, seeing an increase in retention almost immediately.

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We provide contact center solutions across many industries

While day-to-day proactive customer experience can often look similar in various industries, we understand that business objectives vary. Our solutions are flexible to meet the range of needs across a spectrum of industries.

Industries we serve

Insurance

Healthcare

Utilities

Automotive

Airlines

Retail

Telecommunications

Collections

Banking & Finance

Manufacturing

Real Outcomes

"Alvaria Workforce and Alvaria Performance, working in tandem, have helped us become more accurate and efficient, providing a better experience for our employees and improving their overall adherence."

Car Company

Evolve from a more reactive coaching methodology to a proactive one by seeing important KPIs across the team.

"The result is better agent engagement, higher morale and lower turnover."

Asurion

With mobile, the company saw an increased satisfaction, lower absenteeism, increased OT and VTO fill rates, reduced admin workload, and the ability to quickly communicate to employees during emergencies.

"The city’s Automatic Call Distributor and Interactive Voice Response solution needed to be upgraded and the opportunity to standardize on one communications platform allowed for more streamlined support and reduced maintenance costs."

City of Mesa, Arizona

The solution resulted in 40% reduction in cost and a single vendor contact for support.

FAQ

What telco options are available?

A client dealing with a Telco while using a cloud platform is contradictory to the reason to move to the cloud in the first place. As organizations focus on providing better contact center engagement the need for best-in-class cloud solutions grows. Our cloud platform is ideally suited to use the telephony services provided by Alvaria, however, we do allow for the customer to "bring their own" carrier service as an option. Our rates are very competitive. Alvaria also maintains status as an independent RespOrg (an FCC designation short for "Responsible Organization"), which means Alvaria is entirely carrier agnostic and avoids single point of failure issues.

What is your service level agreement for the cloud platform's uptime?

Alvaria Cloud delivers a 99.999% availability of the system with service credits delivered if this is not met.

What are the system requirements for the Alvaria Cloud WEM and Proactive Outreach Base packages?

System: Windows 7, Windows 8.1, Windows 10 | Browser: Internet Explorer 11, Edge, Chrome, Firefox, Safari 8 | Remote Desktop Services

How does Alvaria notify customers about new releases, bug fixes and scheduled maintenance?

Alvaria continuously manages and enhances the its cloud and hosted platforms through ongoing maintenance, and keeping customers in the loop is top of mind. All maintenance is performed during scheduled maintenance windows and notification of scheduled maintenance or unscheduled events will be communicated in the main and regional Cloud Platform Notices (CPN) groups of the Alvaria Community.

Information about new releases, features, fixes, and more will be made available in a Product Release Note in the Alvaria Documentation Library and significant advancements will be highlighted in the Alvaria Customer Newsletter and in customer updates and briefings.

Experience how Alvaria can help teams be at their very best

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